[Remote] Associate Product Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. InvoiceCloud is a fast-growing fintech leader recognized for its innovative solutions and commitment to customer service. The Associate Product Reliability Engineer will support production operations for InvoiceCloud’s Payment Service Network while building foundational technical skills and contributing to system reliability through automation and monitoring.ResponsibilitiesSupports issue triage and debugging across production systems, using logs, metrics, and traces to identify symptoms and narrow hypothesesWrites clean, functional, and well-tested code (primarily .NET/C#) to deliver small reliability improvements, automation, and fixes with defined scope and guidanceAssists in building and maintaining monitoring dashboards and alerting to improve visibility into platform healthParticipates in incident response activities and post-incident reviews, demonstrating attention to detail and follow-throughOwns assigned incident tickets or operational work items through resolution, communicating progress, impact, and blockers clearlyDocuments recurring issues, troubleshooting steps, and runbooks so others can respond consistently and efficientlyPartners with senior engineers and product support teams to reproduce issues, validate fixes, and confirm service restorationFollows InvoiceCloud’s development, security, and change-management standards, taking accountability for safe and reliable production outcomesUses Git and standard branching/review practices to streamline collaboration and ensure operational changes are traceableCreates or improves automation scripts (PowerShell and/or Python) to reduce repetitive operational work and speed up diagnosticsLearns to prioritize reliability work using impact and urgency (e.g., incident severity, customer impact, and SLO risk) while meeting sprint goalsHelps improve incident response processes by identifying gaps (monitoring, runbooks, alerts) and proposing actionable remediationsExplores reliability and observability tools and techniques that improve detection, diagnosis, and recovery (e.g., better logging, actionable alerts, and dashboards)Leverages AI-assisted development tools (e.g., GitHub Copilot, Cursor, Windsurf) for debugging, code generation, and documentation, while learning to validate AI output criticallyContributes ideas for improving incident response, post-mortem practices, and production readiness during feature deliveryDemonstrates curiosity, experimentation, and a learning mindset, seeking feedback to build reliability engineering best practicesSkillsBachelor's degree in Computer Science, Engineering, or related technical discipline0–2 years of experience in software engineering, DevOps, production support, or technical support (internship, co-op, or professional)Understanding of object-oriented programming, basic data structures, and algorithmsFamiliarity with .NET/.NET Framework, C#, SQL, and version control systems (Git)Exposure to cloud environments (Azure preferred) and basic concepts like deployments, configuration, and networking fundamentalsExposure to scripting for automation and troubleshooting (Python and/or PowerShell)Familiarity with monitoring/observability tools or concepts (dashboards, alerts, log queries); experience with New Relic or similar is a plusStrong debugging/troubleshooting, problem-solving, collaboration, and written communication skillsBenefitsEmployees may also be eligible for an annual bonus or commission.Some roles may also be eligible for overtime pay.Company OverviewInvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions. It was founded in 2009, and is headquartered in Boston, Massachusetts, US, with a workforce of 201-500 employees. Its website is http://www.invoicecloud.net.Company H1B SponsorshipInvoiceCloud, Inc. has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2024, 5 in 2023, 4 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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