[Remote] Associate Customer Success Manager (Midwest, East Coast)

Note: The job is a remote job and is open to candidates in USA. Adelaide is a fast-growing measurement company specializing in attention measurement and activation. They are seeking an Associate Customer Success Manager to support clients and bridge communication between clients and internal teams, focusing on campaign management and data insights.

Responsibilities
• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

Skills
• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Benefits
• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee Wellness & Development Stipend
• Holiday break
• Volunteer time off
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan
• Remote-first environment
• New York office
• Access to WeWork spaces available

Company Overview
• Adelaide develops a media analytics platform to measure omnichannel media quality. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.adelaidemetrics.com/.

Apply Now

Apply Now