[Remote] Associate Customer Relations Specialist

Note: The job is a remote job and is open to candidates in USA. MKS Inc. is seeking an Associate Customer Relations Specialist to serve as a critical link between customers, sales teams, and internal departments. The role involves handling customer inquiries, processing orders, and ensuring a seamless customer experience. Responsibilities Maintaining direct contact with customers before and after sales to ensure high level of customer satisfaction Providing price quotations Collaborating with sales and product marketing to ensure we’re offering latest product Maintaining current customer part number revision and cross reference Maintaining customer OTD (on time delivery) analysis Work cross-functionally with internal departments to meet customer requirements Wide range of customer service functions included but not limited to: Order entry, returns, credits, delivery schedules, and MRP updates Maintaining weekly alignment with Customer portals and MKS ship schedule Skills 0-2 years of related experience Strong communication and interpersonal skills Strong problem-solving skills with the ability to resolve complex issues Bachelor's Degree preferred Ability to handle multiple tasks with strong attention to detail Familiarity with CRM tools (such as Oracle) is a plus Familiarity with Customer portals preferred Microsoft Excel proficiency Benefits Health insurance coverage (medical, dental and vision) 401(k) with company match Life and disability insurance 11 paid holidays Sick time 15 paid vacation days [6 weeks fully paid] parental leave Adoption assistance Tuition reimbursement [and for participation in any stock programs, signing bonus, etc.] Company Overview MKS enables technologies that transform our world. It was founded in 1961, and is headquartered in Andover, Massachusetts, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship MKS Inc. has a track record of offering H1B sponsorships, with 2 in 2025, 6 in 2024, 5 in 2023, 8 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.