Remote Assistant Contact Center Manager - Unlock Your Leadership Potential
Join our vibrant team and take your career to the next level! We're seeking a highly skilled and motivated Assistant Contact Center Manager to drive success in our remote contact center. As a key member of our team, you'll play a vital role in developing, implementing, and improving day-to-day operations, focusing on inbound technical support and customer service. With a competitive compensation package and a salary range that recognizes your expertise, this is an opportunity you won't want to miss.
About the Position:
The Assistant Contact Center Manager will assist in the development, implementation, and improvement of day-to-day operations within the contact center, emphasizing positive relationships among employees and clients while ensuring operational efficiency and service quality. This temporary assignment, lasting approximately five months, offers a unique chance to make a lasting impact in a fast-paced, high-energy environment.
Key Responsibilities:
Develop and implement operational practices that foster positive employer-employee-client relationships and promote high levels of employee morale.
Manage compliance and reporting for all center operations, including call volume forecasting, staffing, client service commitments, budget, and payroll.
Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence.
Promote the highest standards of ethical and professional conduct through demonstrated individual performance.
Thrive as a team player in a fast-paced, change-oriented environment and continue liaison efforts with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client.
Perform other related duties and assignments as required.
Requirements:
Bachelor's degree from an accredited college or university or equivalent work experience.
2-3 years of contact center management experience, with excellent TOPS implementation skills.
Experience managing programs with varying service objectives, agent skill requirements, and technical solutions.
Strong verbal, listening, and written communications skills.
Excellent attendance history and proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions.
Nice-to-Haves:
Experience managing multiple programs concurrently.
Experience with strategic development and implementation, specifically with operating policies and procedures, and work process improvements.
Benefits:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement program
We Want to Hear From You!
If you're a motivated and experienced professional looking for a new challenge, don't hesitate to apply. Join our team and let's build the future together!
Apply Now
Apply Now
About the Position:
The Assistant Contact Center Manager will assist in the development, implementation, and improvement of day-to-day operations within the contact center, emphasizing positive relationships among employees and clients while ensuring operational efficiency and service quality. This temporary assignment, lasting approximately five months, offers a unique chance to make a lasting impact in a fast-paced, high-energy environment.
Key Responsibilities:
Develop and implement operational practices that foster positive employer-employee-client relationships and promote high levels of employee morale.
Manage compliance and reporting for all center operations, including call volume forecasting, staffing, client service commitments, budget, and payroll.
Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence.
Promote the highest standards of ethical and professional conduct through demonstrated individual performance.
Thrive as a team player in a fast-paced, change-oriented environment and continue liaison efforts with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client.
Perform other related duties and assignments as required.
Requirements:
Bachelor's degree from an accredited college or university or equivalent work experience.
2-3 years of contact center management experience, with excellent TOPS implementation skills.
Experience managing programs with varying service objectives, agent skill requirements, and technical solutions.
Strong verbal, listening, and written communications skills.
Excellent attendance history and proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions.
Nice-to-Haves:
Experience managing multiple programs concurrently.
Experience with strategic development and implementation, specifically with operating policies and procedures, and work process improvements.
Benefits:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement program
We Want to Hear From You!
If you're a motivated and experienced professional looking for a new challenge, don't hesitate to apply. Join our team and let's build the future together!
Apply Now
Apply Now