[Remote] Account Manager, SMB

Note: The job is a remote job and is open to candidates in USA. Grubhub, part of Wonder, is dedicated to supporting restaurants across the nation. The Account Manager in the SMB Merchant Network will manage a portfolio of restaurant accounts, enhancing their Grubhub experience and driving growth through relationship building and account optimization.ResponsibilitiesDevelop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositionsAssist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clientsAssist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their dinersConduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvementRespond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectationsMaintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasksParticipate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practicesProactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the roleSkillsOutstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environmentBachelor's Degree or equivalent years of experience and High School degree/GED required1-2 years of Sales experienceNative-level fluency in English is requiredStrong verbal and written communication skillsConfident making outbound dials on the phoneProven track record of success in meeting and exceeding goalsImpeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areasStrong computer skills (MS Office, Google products) with the ability to quickly learn new softwareExperience working with (or selling to) restaurant owners is a major plusRestaurant experience is also a plusCandidates fluent in Mandarin or Spanish are strongly preferredExperience with Salesforce.com or similar CRM is a plusBenefitsEquity401KMultiple medical, dental, and vision plansCompany OverviewWonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.wonder.com.



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