Referral and Scheduling Coordinator - Telehealth

Job Type Full-time Description Referral & Scheduling Coordinator - Telehealth Full-Time | Non-Exempt | Remote Starting Pay: $15.00/hr. (higher depending on education and experience) We're looking for a Referral and Scheduling Coordinator to support our Telehealth Clinic and Outpatient programs. This role is perfect for someone who thrives in a fast-paced environment, enjoys meaningful work, and takes pride in keeping things running smoothly behind the scenes. What You'll Do • Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services. • Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies. • Help individuals successfully connect to their telehealth appointments (tech support stars welcome!) • Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record. • Coordinate care-related tasks such as lab requests, medical records, and required forms. • Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines. • Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing. What You'll Need • High School Diploma or GED (Associate's or Bachelor's degree preferred) • At least 1 year of experience in a medical, clinical, or fast-paced office setting • A designated home workspace with reliable internet • Strong communication, organization, and problem-solving skills • Comfort using technology, portals, scheduling systems, and EHRs • Bilingual skills are a plus! We've Got You Covered - Benefits That Work for You • Health Insurance Options - includes a preloaded benefit card to help cover out-of-pocket expenses. • Dental & Vision Insurance • 401(k) Retirement Plan • Generous PTO & Sick Time • Robust Employee Assistance Program (EAP) - mental health, legal, financial & more, available digitally and in person • Employer-Paid Life & AD&D Insurance • Optional Supplemental Coverage: • Life Insurance • Short-Term & Long-Term Disability • Critical Illness (with cancer protection) • Accident Insurance Requirements • **Attention*** Message From The Department of Children and Families! Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website