Public Utilities Customer Service Investigator

The Public Utilities Commission of Ohio (PUCO) is dedicated to ensuring safe and reliable utility services for consumers. As a Public Utilities Customer Service Investigator, you will respond to customer inquiries, investigate complaints, and educate consumers on their rights and responsibilities regarding utility services. Responsibilities Respond to incoming hotline calls and online chats from Ohio utility customers, providing accurate information, guidance, and relevant resources for approximately 4-hours each day Research, investigate, analyze data, statistics, and documentation related to customer service complaints for an additional 4-hours daily Conduct interviews with customers and utility representatives to gather details and clarify issues related to service concerns Determine areas of non-compliance and prepare written correspondence and reports documenting specific recommendations corrective actions Educate customers and utility company representatives on the PUCO interpretation of rules, regulations, and consumer rights Skills 18 mos. trg. or 18 mos. exp. in customer service investigation; valid driver's license Or 2 yrs. trg. or 2 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license Or equivalent of the Minimum Class Qualifications for Employment noted above Inbound call center experience Utility experience Experience interpreting the Ohio Revised and/or Ohio Administrative Code Strong time management skills Benefits Cost of living adjustments Longevity supplements after five years of public service Wellness incentives Company Overview The Public Utilities Commission of Ohio (PUCO) affects every household in Ohio. It was founded in undefined, and is headquartered in Columbus, OH, US, with a workforce of 201-500 employees. Its website is