PS Customer Service Representative - Bilingual Required
The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. The position serves as the primary source of communication for patients' billing inquiries and requires handling a large call volume while ensuring quality customer service and patient satisfaction.
Requirements
ā¢ Handle a large call volume while ensuring quality customer service and patient satisfaction
ā¢ Follow-up on all issues not resolved during conversation with patient/guarantor
ā¢ Ability to complete other related customer service duties as assigned
ā¢ Ability to answer patient calls within the guidelines of call center metric objectives
ā¢ Ensure appropriate HIPAA compliance guidelines
ā¢ Adhere to work schedule and follow call center phone procedures
ā¢ Maintain professionalism and confidentiality
Benefits
ā¢ Medical, dental, vision, disability, and life insurance
ā¢ Paid time off (vacation & sick leave)
ā¢ 401k with up to 6% employer match
ā¢ 10 paid holidays per year
ā¢ Health savings accounts, healthcare & dependent flexible spending accounts
ā¢ Employee Assistance program, Employee discount program
ā¢ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
Apply Now
Apply Now
Requirements
ā¢ Handle a large call volume while ensuring quality customer service and patient satisfaction
ā¢ Follow-up on all issues not resolved during conversation with patient/guarantor
ā¢ Ability to complete other related customer service duties as assigned
ā¢ Ability to answer patient calls within the guidelines of call center metric objectives
ā¢ Ensure appropriate HIPAA compliance guidelines
ā¢ Adhere to work schedule and follow call center phone procedures
ā¢ Maintain professionalism and confidentiality
Benefits
ā¢ Medical, dental, vision, disability, and life insurance
ā¢ Paid time off (vacation & sick leave)
ā¢ 401k with up to 6% employer match
ā¢ 10 paid holidays per year
ā¢ Health savings accounts, healthcare & dependent flexible spending accounts
ā¢ Employee Assistance program, Employee discount program
ā¢ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
Apply Now
Apply Now