Protection and Service Team Leader

We're seeking a highly motivated and experienced Team Lead to join our Customer Experience team at Protective Life Insurance Company. As a Team Lead, you'll be responsible for leading a team of customer experience professionals, developing and implementing process improvements, and collaborating with stakeholders to drive results.
Key Responsibilities
• Team Leadership: Lead a team of customer experience professionals to deliver exceptional service to our customers. Foster a culture of collaboration and teamwork, and promote a positive work environment.
• Process Improvement: Identify areas for process improvement and develop strategies to optimize our workflows and procedures. Collaborate with stakeholders to implement changes and ensure seamless execution.
• Communication and Collaboration: Work closely with internal teams and distributor partners to gather, record, and share essential information. Provide regular status updates, identify and address issues, and explore opportunities for continuous improvement.
• Knowledge Management: Develop and maintain expert knowledge of our products, services, and processes. Share knowledge with colleagues and stakeholders to ensure a unified understanding of our offerings.
• Development Support: Support the growth and development of your team members through training, coaching, and mentoring. Help them build skills and expertise to excel in their roles.
• Issue Resolution: Investigate and resolve customer complaints and issues using process and institutional knowledge. Collaborate with stakeholders to develop strategies for preventing similar issues in the future.

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