Project Manger

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software.We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.We’re currently looking for: The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.To succeed in this role you must have experience in:● Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment● Create schedules for rollout of multiple locations● Overcome project and task management stumbling blocks and hurdles to keep projects on track● Break projects and tasks down to manageable pieces● Develop accurate and realistic performance and time estimates● Manage multiple projects without losing effectiveness● Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities● Become a personal driver of RingCentral initiatives current and future● Responsible for reporting daily, weekly and monthly on project status● Working with clients to gather information and set up porting from their existing carriers to RingCentral● Monitor projects to ensure we are meeting customer expectations for delivery● Track project performance, specifically to analyze the successful completion of short and long-term goals● Develop project plans to be shared with clients as well as other staff members● Plan and monitor adherence to schedulesDesired Qualifications:● Experience with Contact Center and Unified Communications● Experience with porting telephone numbers (preferred)● Strong and effective customer communication skills.● Experience working with Salesforce.com and Monday.com preferred● Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.● Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing.● Possess a high level of empathy; excellent soft skills and customer service best practices● Able to pick up and retain a wide breadth of knowledge● Consistent follow through and ability to hit deadlines● Exceptional prioritization skills● Agile and adaptable; able to handle a fast-changing landscape and think on your toes● Self-motivated, able to drive projects to completion,● Ability to maintain confidentiality and professionalism● Certified in Project Management (PMP) or PRINCE2 is desired

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