Project Management Lead - Talent Pipeline

ABOUT APPLY DIGITALApply Now is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Now was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.At Apply Now, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Now as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Now a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential.APPLY DIGITAL TALENT PIPELINE:Interested in joining the Apply Now team, but don’t see an open role you connect with? Submit your resume below and we’ll add you to our Talent Pipeline.When new opportunities open up at Apply Now, we'll check our Pipeline. If your profile is a fit, we'll get in touch for an interview.Please review the requirements below to determine if you would be a good fit and submit your resume.LOCATION: Apply Now is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET or PT.Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.THE ROLE:Apply Now is looking for an experienced Project Management Lead to join our team. You are a seasoned project leader with a background in digital agency or consultancy work, focused on helping clients execute transformative digital initiatives across complex organizations. You're deeply experienced in guiding cross-functional teams — product, design, engineering — to deliver impactful web and mobile app experiences.As a natural mentor and strategic thinker, you bring a mix of strong delivery management, client-facing communication, and a people-first leadership style. You’re passionate about digital strategy and execution, and you help project managers and teams elevate their craft while consistently delivering business value for clients.RESPONSIBILITIES:Leadership & People Management:Mentor, coach, and support a team of Project Managers (intermediate to senior), helping them grow professionally and consistently deliver high-quality work.Create development plans, lead career conversations, and identify training opportunities to close skill gaps across the team.Act as an escalation point for team-level project or interpersonal challenges, applying a problem-solving mindset with empathy and accountability.Foster a culture of psychological safety, collaboration, and continuous improvement.Project Oversight & Strategic Delivery:Oversee the delivery of complex, multi-track digital projects, guiding teams in translating business needs into actionable roadmaps and delivery plans.Drive strategic planning, risk management, and cross-team alignment between product, design, engineering, and client stakeholders.Manage project budgets, resource planning, and scope control with support from senior PMs and program managers while maintaining delivery excellence.Step into project-level leadership as needed to ensure excellence in execution or to troubleshoot key issues.Client Partnership:Build and maintain trusted relationships with senior-level client stakeholders, acting as a strategic delivery partner.Lead high-stakes conversations with composure, facilitate decision-making, and ensure clear communication of project outcomes.Pro-actively manage expectations and maintain trusted advisor status with key clients.Operational Excellence:Advocate for and implement best practices in agile, hybrid-agile, and digital delivery methodologies, adapting to the unique needs of each project.Champion project management best practices, implement and optimize delivery methodologies, and maintain knowledge management systems.Collaborate on resource planning and team capacity management to ensure balanced workloads and optimal project staffing.REQUIREMENTS:Experience Background: 8-15 years in digital project management, with proven success in agency, consultancy, or professional services environments.Technical Expertise: Deep knowledge of Waterfall, Kanban, and Scrum methodologies, combined with strong understanding of digital ecosystems (product strategy, UX/design, SDLC, CI/CD, QA, DevOps).Implementation Experience: Track record of leading end-to-end digital product and platform implementations across web and mobile, including modern platforms (headless CMS, eCommerce, personalization, identity platforms).Leadership People Management: Demonstrated ability to lead teams, manage performance, and foster professional development through mentorship and coaching.Stakeholder Management: Experience navigating enterprise-level, multi-stakeholder environments with composure and clarity.Strategic Thinking: Ability to translate business needs into actionable plans and drive continuous improvement initiatives.Tools Certifications: Proficiency in project management tools (Jira/Confluence, Google Workspace, Notion, Smartsheet); professional certifications (Agile, Scrum Master, PMP) are a plus.Communication Skills: Excellent written and verbal English communication skills, with the ability to articulate complex ideas clearly and effectively.Personal Qualities: A servant leader who is confident, collaborative, and empathetic, with strong problem-solving skills and a proactive commitment to excellence. #RemoteLIFE AT APPLY DIGITALAt Apply Now, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.Apply Now is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected] posted on Himalayas

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