Project Delivery and Deployment Manager
About the position The Integration Program Manager is responsible for leading the solution delivery for Technology integrations (‘eBonding') between Comcast and Comcast Business Customers as well as device life cycle. More specifically, the Program Manager will lead programs to integrate Comcast Business service and support platforms (“ITSM”) as well as order management platforms with Customer Platforms, oversee device certification and end of life equipment. The Program Manager is expected to lead concurrent projects, guiding discussions related to eBonding with Customers, and lead a development team responsible for building detailed requirements, developing, implementing and supporting the Integration solution. The Program Manager will guide teams throughout the lifecycle of integration between Comcast Business platform(s) and Customer Platforms. The Program Manager is instrumental to providing a good Customer experience and supporting the needs of the Customer throughout the Program and Customer lifecycle. Responsibilities • Managing a project from requirements through implementation and support in a large enterprise and matrixed environment. • Actively participate in Pre-Sales and Sales meetings with Customers to assess requirements for integrating back-office applications. • Work with Contracts and Finance to ensure eBonding scope of work and costs are accounted for in deals/opportunities. • Provide live support (sometimes off-hours) for questions, troubleshooting and break-fix analysis for Customer e-Bonding integrations. • Understand the scope of programs as defined by the business requirements and budget process. • Participate in key planning milestones and act as a guide for the core program team from initiation through execution and completion. • Identify and obtain participation from required cross-functional core team members. • Create program plans and maintain program record. • Assist in the development and implementation of key goals, objectives and success criteria for the program. • Support the budget and resource forecasting exercise. • Identify and analyze risks and issues. • Track and manage the program schedule and task details included in the program plan. • Communicate updates on major milestones and keep all stakeholders informed of progress and issues. • Monitor and ensure quality of program deliverables. • Work with core team and key field resources to develop and monitor deployment schedule, strategies and tools. Requirements • Bachelor's Degree. • 5-7 years of relevant work experience. • Familiar with ServiceNow ITSM, ServiceBridge deployments. • Experience and familiarity of ITSMs (Integration System Management - ServiceNow, Remedy, etc). • Familiar with working in Agile environment, Jira experience a plus. • Excellent presentation and communication skills. • Creating sound technical implementation requirements aligning architecture, process design, ServiceNow Technical Best Practice and Standards. Nice-to-haves • Collaborate and develop and deploy Best Practices and Standard. • Establish Baselines for new functionality to evolve ITSM, Individual KPI's and Metrics. Benefits • Base pay within the range of $64,310.40 USD-$150,727.50 USD. • Eligibility for a Commission under the terms of an applicable plan for sales positions. • Eligibility for a Bonus for most non-sales positions. • Best-in-class Benefits to eligible employees. Apply tot his job