Program Manager, Data & AI

Join phData , a dynamic and innovative leader in the modern data stack. We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean, and dbt to deliver cutting-edge services and solutions. We're committed to helping global enterprises overcome their toughest data challenges. phData is a remote-first global company with employees based in the United States, Latin America, and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust. Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results. 6x Snowflake Partner of the Year (2020, 2021, 2022, 2023, 2024, 2025) Fivetran , dbt , Atlation, and AWS Partner of the Year #1 Partner in Snowflake Advanced Certifications 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, etc) Recognized as an award-winning workplace in the US , India , and LATAM We’re looking for an experienced Program Manager who will help lead us through our next phase of growth. We’ve built our brand and our position in the market on the back of delivering incredible results for our clients. As a result, we have projects with some of the largest and most well-known companies in the world. In this role, the Program Manager oversees multiple high visibility projects using agile best practices, ensuring alignment across internal teams, including sales and delivery, and key customer stakeholders. The ideal candidate is a seasoned leader with a strong track record of managing and scaling large, strategic customer portfolios (>$10M) and developing a robust delivery organization. A core part of this role will also involve nurturing future leaders within the team, helping us grow responsibly while staying true to our engineering principles and positive culture. This is an exciting opportunity for someone ready to take on high-impact responsibilities and drive our next stage of growth. About You: You are a self-starter who thrives on taking on complex challenges and seeing projects through to completion. You are proactive, composed under pressure, and confident in making informed decisions. You are skilled in building and nurturing relationships, with a natural ability to connect with others You are adept at uniting team members from diverse backgrounds and locations to achieve shared goals. You are attentive to both verbal and nonverbal communication, actively listening to understand. You are passionate about identifying and implementing process improvements to boost efficiency. You are energized by fast-paced, dynamic environments that evolve quickly. You are eager to gain a broad understanding of new and complex technologies. You are able to take full ownership of responsibilities and exhibit accountability in all situations. Job Requirements: 5+ years of Technical Program Management including experience managing customer relationships, timelines, scopes, budgets and resources (specifically architects and engineers on custom developed software projects) Proven experience successfully managing multiple customers concurrently maintaining a billable utilization of 85+% Strong background managing data, AI, and or analytics projects Must have direct client facing experience in a consulting or professional services organization Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies and a strong understanding of Waterfall project management. Demonstrated expertise in Jira, Azure DevOps, MS Project and Microsoft Office Products (Excel), and written technical documentation skills. Exceptional written and verbal communication skills including the ability to manage status updates and on-going communication at the Executive level Ability to manage competing priorities and able to be self-directed in prioritizing your work Exceptional analytical and decision-making abilities Ability to exercise independent judgment and critical thinking Bachelor’s degree in IT or other technical related field preferred PMP and CSM certifications strong preference The Ideal Candidate Will: Own and drive the success of projects across phData’s largest and most strategic customer Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success. Identify opportunities for expanding phData services within existing customers Be accountable for managing project risks and customer escalations and own the overall resolution working closely with both delivery and sales. Demonstrate strong interpersonal skills and have the willingness to have difficult and uncomfortable conversations while providing clarity, empathy, and overall resolution. Mentor and develop a team of world-class consultants with cutting-edge technical skills. Exhibit strong organizational, time management, presentation, and leadership skills. Facilitate and coordinate innovation and / or onsite visits Develop a deep understanding of account history for each customer Be accountable for the overall delivery excellence across all projects Manage complex financials across a project portfolio Provide account health readouts (financials, project/s statuses, major blockers) Be a key participant in building and executing account plans and strategic roadmaps Be responsible for documenting new and enhancing current PMO best practices phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.