Program Management Supervisor I
Description:
• The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts.
• Provides local support for customer accounts and may perform supervisory activities within the Program Management organization.
• Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.
• Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys.
• Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration.
• May manage administrative Program Management support representatives who each support multiple accounts.
• Location: This position is a fully remote opportunity.
Requirements:
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Ability to serve as a supporting point of contact for multiple customer accounts
• Experience in issue resolution, response tracking, and notification of events impacting clients
• Experience managing service expectations, customer surveys, performance meetings and business reviews
• Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities
• May supervise administrative Program Management support representatives who each support multiple accounts
Benefits:
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program
Apply Now
Apply Now
• The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts.
• Provides local support for customer accounts and may perform supervisory activities within the Program Management organization.
• Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.
• Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys.
• Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration.
• May manage administrative Program Management support representatives who each support multiple accounts.
• Location: This position is a fully remote opportunity.
Requirements:
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Ability to serve as a supporting point of contact for multiple customer accounts
• Experience in issue resolution, response tracking, and notification of events impacting clients
• Experience managing service expectations, customer surveys, performance meetings and business reviews
• Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities
• May supervise administrative Program Management support representatives who each support multiple accounts
Benefits:
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program
Apply Now
Apply Now