**Experienced Full Stack Contact Center Agent – Customer Service Representative – 100% Remote Opportunity**

Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark's dynamic Contact Center team as a 100% remote Contact Center Agent – Customer Service Representative. In this role, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. **About blithequark** blithequark is a leading organization dedicated to providing quality healthcare services to our members and providers. We believe in flexibility and offer a hybrid work environment that allows you to balance your time between our remote office and home. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the healthcare industry. **Job Summary** As a Contact Center Agent – Customer Service Representative, you will be responsible for providing top-notch assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention. This is an exciting opportunity to join a dynamic team and contribute to our mission of providing quality healthcare services. **Key Responsibilities** * Interact with providers and members by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products blithequark offers * Transfer calls from members and providers to the appropriate department * Follow-up on inquiries and complaints that have not been resolved * Interact with customers to provide information in response to inquiries about products and services * Perform research on billing inquiries and claims to provide payments and refunds * Act as a liaison between various departments to address concerns * Identify, research, and resolve customer issues using the computer system * Follow-up on customer inquiries not immediately resolved * Research member/provider billing and claims issues * Research payment and refund issues * Handle and resolve customer complaints * Ability to navigate through automated information systems to analyze the caller's situation * Ability to perform in a fast-paced, changing environment * Speak in a way the customer can understand * Serve as liaison between the customer and various departments * Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.) * May be required to work some overtime as the business requires * May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change * Demonstrates the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better **Essential Qualifications** * High School Diploma or GED * Work experience in a face-to-face or call center environment * Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to blithequark customers * Work experience using a corporate email system * Experience navigating through system applications on a desktop computer or laptop * Adapt to a fast-paced and ever-changing environment * Flexibility to work evening and weekends due to business needs **Preferred Qualifications** * Highly preferred: Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish * Healthcare industry work experience * Call Center experience in a metrics-driven environment * Previous healthcare work experience interacting with members and/or providers **Compensation and Benefits** We offer a competitive compensation package, including a salary range of $34,091 - $52,000, depending on your location and experience. In addition to your salary, blithequark offers a full range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions. We believe in providing a competitive compensation and benefits package wherever our employees work and live. **Career Growth Opportunities** As a Contact Center Agent – Customer Service Representative, you will have opportunities for career growth and development within blithequark. Our company is committed to investing in our employees' growth and development, and we offer a range of training and development programs to help you succeed in your role. You may have opportunities to move into performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. **Work Environment and Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and customer satisfaction. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic team. **How to Apply** If you are a highly motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application today, and join our dynamic team at blithequark. **Don't Hesitate, Apply!** Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with blithequark. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We consider applicants and employees for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved. Apply for this job