Professional Services Operations Specialist, Information Systems
Job Description:
• Run and support Professional Services operational processes within Salesforce (SFDC), Wrike and other information systems.
• Track the SFDC opportunity-to-project creation process, including project opening, updates, and related operational data to ensure synchronization between systems.
• Maintain and supervise system notifications and workflow triggers, ensuring accurate tracking and timely operational visibility.
• Perform data cleansing and data quality management to maintain accurate and reliable operational data available for all NVIS team and upper management.
• Develop and maintain reports and dashboards to provide insight into Professional Services operations and project status.
• Find opportunities for process improvements, workflow automation, and operational efficiency advancements.
• Support and take part in AI-driven operational initiatives, including AI for Ops NALA, helping to improve workflows and operational insights.
• Collaborate closely with data analysts and HQ teams to align systems, data structures, and operational workflows across opportunities and projects.
• Support the Professional Services Ops and Engagement teams with information system updates, data tracking, and operational reporting.
Requirements:
• Bachelor's degree in relevant field or equivalent experience
• 3+ years of experience in operational or logistics coordination and workflows
• Shown experience in professional services organizations or active involvement in operations activities in a technology company
• Experience working with information systems such as Salesforce (SFDC), Wrike, or similar CRM and project management tools
• Experience handling and presenting system workflows, data tracking, and operational processes
• Background with data management, data cleansing, reporting, dashboards, or operational analytics
• Outstanding written and verbal English communication skills
• Ability to identify and drive process improvements and automation opportunities who is a fast learner, able to work independently, prioritize effectively, and thrive in a fast-paced, constantly evolving environment
• Advanced MS Office proficiency, especially Excel and Outlook.
• Willingness to work early AM or late PM to support global teams when required.
Benefits:
• highly competitive salaries
• comprehensive benefits package
Apply Now
Apply Now
• Run and support Professional Services operational processes within Salesforce (SFDC), Wrike and other information systems.
• Track the SFDC opportunity-to-project creation process, including project opening, updates, and related operational data to ensure synchronization between systems.
• Maintain and supervise system notifications and workflow triggers, ensuring accurate tracking and timely operational visibility.
• Perform data cleansing and data quality management to maintain accurate and reliable operational data available for all NVIS team and upper management.
• Develop and maintain reports and dashboards to provide insight into Professional Services operations and project status.
• Find opportunities for process improvements, workflow automation, and operational efficiency advancements.
• Support and take part in AI-driven operational initiatives, including AI for Ops NALA, helping to improve workflows and operational insights.
• Collaborate closely with data analysts and HQ teams to align systems, data structures, and operational workflows across opportunities and projects.
• Support the Professional Services Ops and Engagement teams with information system updates, data tracking, and operational reporting.
Requirements:
• Bachelor's degree in relevant field or equivalent experience
• 3+ years of experience in operational or logistics coordination and workflows
• Shown experience in professional services organizations or active involvement in operations activities in a technology company
• Experience working with information systems such as Salesforce (SFDC), Wrike, or similar CRM and project management tools
• Experience handling and presenting system workflows, data tracking, and operational processes
• Background with data management, data cleansing, reporting, dashboards, or operational analytics
• Outstanding written and verbal English communication skills
• Ability to identify and drive process improvements and automation opportunities who is a fast learner, able to work independently, prioritize effectively, and thrive in a fast-paced, constantly evolving environment
• Advanced MS Office proficiency, especially Excel and Outlook.
• Willingness to work early AM or late PM to support global teams when required.
Benefits:
• highly competitive salaries
• comprehensive benefits package
Apply Now
Apply Now