Product Ops Manager, Accept

An Introduction to PrimerWe’re the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up.Join us in shaping the future of payments and commerce.Which team will you be joining?In 'Accept' we build a foundation of seamless, scalable, and reliable payments - across any provider, method, or market.This team covers: Primer Checkout, Payment Processing, Payments API, Tokenization, BIN Data, 3D Secure, Developer Tools, Public Docs, Payment List & Timeline, Loyalty & Workflows Engine What will the role involve?Independently diagnose and solve complex operational problems by synthesising delivery data, team feedback, and product contextOwn a defined operating remit that persists across quarters, such as planning cadence, delivery metrics, decision forums, or tooling strategyDesign scalable systems and processes that reduce toil and unlock leverage for the product team, anticipating second order effects and dependenciesLead multiple high impact operational initiatives with measurable improvements to team velocity, decision speed, or process efficiencyExercise judgment on which problems to solve versus defer, escalating when solutions affect other teams or require leadership alignmentPlan and deliver operating initiatives end to end within your remit, working in short cycles while maintaining a 3 to 6 month viewOrchestrate several concurrent initiatives across multiple sub areas, making real time trade offs and sequencing decisions to hit critical deadlinesDesign and implement new processes that improve execution consistency or velocity, accountable for sustained adoption not just initial rollout What are we looking for?Anticipate risks and adapt execution when priorities shift, fixing broken processes rather than working around themBalance speed and rigor based on context, incorporating learnings to continuously improve processesEvaluate and implement new tools independently, partnering effectively with engineering and data teams on integration and adoptionApply strong data fluency to build analytical models that surface insights and leading indicators, using data to assess impact and guide iterationBuild deep expertise in specific operational areas, becoming a go to resource for your teamDesign operating systems that teams rely on, validated through usage and measurable outcomes, automating repetitive tasks to reduce toilInfluence product priorities and team decisions through data driven insights and clear operational narrativesBuild trust across functions through consistency and follow through, operating independently while surfacing risks with clear options and recommendations You may not like it here if:You enjoy working in an office-setting, we are remote-first and always will be!You are not comfortable with shifting context and navigating ambiguityYou don’t enjoy testing your code, we have no testers or QA’s here at Primer✅ Our interview process30 minute call with Talent Lead60 minute Team Interview with Head of ProductTake home task, followed by a 1 hour presentation with Product team members60 minute Primer Values interview with senior stakeholdersWhat’s life like at Primer?We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’!We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.Our benefits We are fully remote and globally distributed; and have been since day one Competitive share options Uncapped holiday, with 25 days minimum to be taken ️ Co-working space access Workations & Company Retreat The best equipment for your role £500 towards your home office setup Generous learning budget Private Medical Insurance A broad set of additional perks and benefits (depending on location)Don’t meet every single requirement?At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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