Product Operations Specialist | API Enablement

About RampRamp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleIn this role, you will serve as an expert in Ramp’s APIs, ensuring that our customers and partners can effectively build, troubleshoot, and optimize their Ramp integrations. You will be the technical backbone for our developer community, working directly with them to overcome challenges and identify opportunities for product improvements. You will also help shape the evolution of Ramp’s API offerings and integrations within the App Center, helping us continuously raise the bar on quality, reliability, and ease of use. Additionally, you’ll have the unique opportunity to interface with technical and product leaders at emerging fintech startups, frequently engaging with Ramp’s marquee partners to drive next-level innovation and collaboration across the ecosystem.What You’ll DoDrive Developer SuccessLead the Go-To-Market and enablement processes for new launches for third party API integrationsAssist customers in designing best-in-class integration strategies, sharing best practices for efficient and secure API usage.Maintain comprehensive documentation and knowledge-base articles to enhance self-service and reduce friction for developers.Product Feedback & ImprovementIdentify potential product or API enhancements, collaborating with product and engineering to proactively improve Ramp’s developer experience.Gather and synthesize developer feedback to inform strategic decisions and roadmap prioritization.Participate in cross-functional efforts to shape and refine our App Center offerings, ensuring high-quality, scalable integration solutions.Oversee Technical SupportAct as the primary technical contact for developers and partners integrating with Ramp’s APIs.Work towards driving self-service and deflection for inbound developer inquiriesOwn, troubleshoot, and resolve complex API and integration issues, collaborating closely with our internal engineering, product, and support teams.Ensure timely communication and resolution of customer inquiries to build trust and confidence in the Ramp platform.Continuous LearningDevelop and maintain deep expertise in Ramp’s product and APIs as well as relevant third-party tools and frameworks.Promote knowledge-sharing by mentoring teammates and leading technical enablement sessions within Ramp.What You NeedTechnical Experience3+ years of experience working in technical support, developer relations, product operations, product management or software engineering.Familiarity with at least one programming language (e.g., Python, Node.js, Java, or Go); experience troubleshooting code-level issues.Problem-Solving & CommunicationDemonstrable ability to think critically, diagnose technical issues, and propose innovative solutions.Outstanding written and verbal communication skills, comfortable interfacing with both technical and non-technical audiences.A collaborative mindset, with proven ability to work effectively across cross-functional teams.Customer OrientationEmpathy for customers and partners, with a passion for delivering successful outcomes and a positive developer experience.History of building trust with external stakeholders through clear, transparent communication and consistent follow-through.Preferred QualificationsBachelor’s or master’s degree in Computer Science or a related technical field (or equivalent work experience).Experience using PostmanNice to HavesExperience with RetoolExperience working in financial technologyBasic understanding of financial technology or accounting principlesBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceOther noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy Notice

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