Product Manager / Senior Product Manager

Why join Heidi Health? ‍♂️ Additional paid day off for your birthday and wellness days A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Help us reimagine primary care and change the face of healthcare in Australia and then around the world. About Your Role You’ll join our Product Growth team to help build the mechanics that turn Heidi users into Heidi advocates. Growth at Heidi isn’t about metric hacks or dark patterns. It’s about deeply understanding why users love Heidi and protecting and strengthening that at every touchpoint. You’ll work on some of the most important problems in the business. Every improvement you ship compounds across our entire user base. You’ll get reps across the full funnel — from distribution and virality to activation and monetisation — while developing the analytical rigour and product intuition that defines great PMs. What You’ll Do: Define the approach and strategy for your pod (Distribution, Engagement, Monetisation, or First Time Experience). Develop a clear understanding of Heidi’s future state and identify the obstacles between today and making that vision a reality. Partner closely with Product, Design, and Engineering to ship quickly and measure rigorously. Analyse user behaviour to uncover friction points and opportunities across the user journey. Run experiments to improve key metrics such as signup conversion, week two retention, feature adoption, and self serve revenue. Evangelise your work by sharing customer stories, building dashboards, and helping your team understand the impact of what you are building. What you’ll need Comfort with ambiguity. You do not follow playbooks. You form considered hypotheses through deep thinking and have the conviction to see them through. Excellent design thinking. You know what a great product looks like and appreciate how nuance in an experience can determine success or failure. Intellectual curiosity & an obsessive learner. You seek to understand why users behave the way they do and how products can influence behaviour. A strong bias for action. You would rather ship something imperfect and learn than debate endlessly. A founder mindset. You operate with high agency, think holistically about the business, and do not optimise for a single metric or persona in isolation. Strong analytical skills with comfort using data, experimentation, and data informed decision making. Clear written and verbal communication, with the ability to distil complex analysis into actionable insights. Bonus experience in B2B SaaS, healthcare, or high growth startups. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. Live Forever – Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership – Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster – Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better – Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?