**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join blithequark, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As a Customer Service Representative, you will play a vital role in supporting our specialty patients who require life-sustaining medications. We are seeking highly motivated and empathetic individuals to join our Inbound Pharmacy Service team, working in an overnight shift from the comfort of their own homes in Illinois. **About blithequark** At blithequark, we are passionate about delivering exceptional customer service with empathy, while resolving patients' questions on the first call. Our pharmacy has a high-energy culture that values innovation, teamwork, and a commitment to excellence. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. As an affirmative action employer and an equal opportunity employer, we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on various protected characteristics. **Job Summary** As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their queries, and ensuring timely delivery of life-sustaining medications. You will work in an overnight shift, Monday through Sunday, from 9:00 PM EST to 9:00 AM EST, with an 8-hour shift assigned to you 5 days a week. You will be part of a dynamic team that is dedicated to providing exceptional customer service and making a positive impact on patients' lives. **Key Responsibilities** * Handle inbound calls from patients, resolving their queries and concerns related to prescription refills, order status, and insurance coverage * Provide empathetic and personalized support to patients, ensuring their needs are met and exceeded * Work collaboratively with the pharmacy team to ensure timely delivery of medications * Utilize strong communication and problem-solving skills to resolve complex customer issues * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working with Windows, Microsoft, or another application * Strong computer skills and proficiency in using software applications * Excellent communication, problem-solving, and interpersonal skills * Ability to work in an overnight shift, Monday through Sunday, from 9:00 PM EST to 9:00 AM EST * Must live within 75 miles of Mount Prospect, IL **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Strong knowledge of pharmacy operations and procedures **Education** * Verifiable High School Diploma, GED, or equivalent experience **COVID-19 Vaccination Requirement** blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00 AM EST to 5:00 PM EST **Pay Range** The typical pay range for this role is: * Minimum: $17.02 * Maximum: $27.16 Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Career Growth Opportunities** blithequark offers incredible advancement opportunities for our employees, allowing them to grow within the pharmacy or move to another role within the company. We are committed to investing in our employees' development and providing them with the skills and knowledge needed to succeed in their careers. **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values diversity, inclusion, and belonging. We strive to create a work environment that is inclusive, supportive, and empowering for all employees. Our company culture is built on our Heart At Work Behaviors, which support our purpose of bringing our heart to every moment of your health. **Compensation, Perks, and Benefits** blithequark offers a competitive compensation package, including a salary range of $17.02 to $27.16, depending on location and experience. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your application through our website, and we will review your qualifications and experience. Apply Now! Apply for this job