Product Manager, Healthcare SaaS – Patient Support
Job Description:
• Develop and execute a clear product roadmap for PSP-related capabilities—including services, data workflows, and digital engagement tools.
• Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
• Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
• Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning.
• Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
• Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
• Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
• Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
• Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
• Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
• Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
• Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
• Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
Requirements:
• Bachelor’s degree in life sciences, business, data analytics, or related field.
• 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
• Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
• Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
• Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
• Demonstrated success working in Agile/Scrum environments.
• Excellent communication, stakeholder engagement, and analytical skills.**Preferred**
• Master’s degree in business, life sciences, healthcare administration, or related field.
• Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
• Exposure to digital health tools (patient portals, apps, engagement platforms).
• Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
• Experience creating outcomes dashboards or patient journey analytics.
• Experience supporting AI-driven workflows or automation tools.
• Consulting or client-facing implementation experience.
Benefits:
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to **impact patient outcomes** through data-driven healthcare technology.
• Collaborative and **mission-driven culture** that values innovation and continuous learning.
• Access to **cutting-edge cloud technologies** and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities**
Apply Now
Apply Now
• Develop and execute a clear product roadmap for PSP-related capabilities—including services, data workflows, and digital engagement tools.
• Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
• Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
• Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning.
• Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
• Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
• Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
• Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
• Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
• Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
• Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
• Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
• Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
Requirements:
• Bachelor’s degree in life sciences, business, data analytics, or related field.
• 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
• Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
• Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
• Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
• Demonstrated success working in Agile/Scrum environments.
• Excellent communication, stakeholder engagement, and analytical skills.**Preferred**
• Master’s degree in business, life sciences, healthcare administration, or related field.
• Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
• Exposure to digital health tools (patient portals, apps, engagement platforms).
• Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
• Experience creating outcomes dashboards or patient journey analytics.
• Experience supporting AI-driven workflows or automation tools.
• Consulting or client-facing implementation experience.
Benefits:
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to **impact patient outcomes** through data-driven healthcare technology.
• Collaborative and **mission-driven culture** that values innovation and continuous learning.
• Access to **cutting-edge cloud technologies** and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities**
Apply Now
Apply Now