Principle Engineer

We are seeking a highly skilled and experienced Infrastructure Engineer to manage, optimize, and secure our on-prem and hybrid cloud environments spanning both Amazon Web Services (AWS) and Microsoft Azure. You will play a crucial role in supporting our Clients, enabling our teams to deliver reliable, scalable, and cost-efficient solutions for multiple Client Environments. Advanced Technical Support: · Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and · Tier 2 teams, ensuring timely and effective solutions. · Analyze and resolve complex technical problems related to hardware, software, network, and · applications promptly and effectively. Incident Management: · Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences. Troubleshooting: · Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment. Infrastructure Management: · Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability. Vendor Coordination: · Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution. Documentation: · Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps. Knowledge Sharing: · Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities. Project Support: · Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments. Capacity Planning: · Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements. Cloud Infrastructure & Architecture · Design and Implement Multi-Cloud Solutions: Architect, deploy, and manage scalable, highly available, and fault-tolerant infrastructure across AWS (using services like EC2, S3, RDS, VPC) and Azure (using services like Virtual Machines, Azure Storage, Azure SQL Database, Virtual Network). · Infrastructure as Code (IaC): Develop, maintain, and manage cloud infrastructure using Terraform to ensure consistency, repeatability, and version control across both AWS and Azure environments. · Migration: Oversee and execute the migration of on-premises workloads and existing applications to both AWS and Azure platforms, including configuring hybrid connectivity. · Containerization & Serverless: Deploy and manage containerized applications using Docker and Kubernetes (e.g., AWS EKS, Azure AKS) and implement serverless solutions (e.g., AWS Lambda, Azure Functions) to optimize performance and cost. Automation and DevOps · CI/CD Pipelines: Build and maintain Continuous Integration/Continuous Delivery (CI/CD) pipelines using tools like Azure DevOps, Jenkins, or AWS CodePipeline to automate application deployment and infrastructure changes. · Scripting and Automation: Write and maintain automation scripts using languages such as Python, PowerShell, or Bash to streamline operational tasks and reduce manual effort. · SQL Optimization: Assist Clients with advanced SQL issues, suggest Database optimizations, and offer advanced guidance to better utilize SQL environments. · Configuration Management: Utilize configuration management tools like Ansible to manage and maintain operating systems and applications within the cloud environment. Security, Monitoring, and Cost Optimization · Cloud Security: Implement and manage robust security policies, including Identity and Access Management (IAM/Azure AD, RBAC), network security (VPC/VNet, Security Groups/NSGs), encryption, and compliance controls across both cloud providers. · Monitoring and Logging: Configure and manage comprehensive monitoring, alerting, and logging solutions using platform-native tools (e.g., AWS CloudWatch, Azure Monitor) and third-party tools (e.g., Datadog, Splunk) to ensure continuous operational health. · Cost Management: Continuously monitor and analyze cloud spending, recommending and implementing optimization strategies (e.g., resource right-sizing, reserved instances, storage tiering) to ensure cost-efficiency. · Incident Response: Participate in a 24/7 on-call rotation to respond to, troubleshoot, and resolve critical incidents in a timely manner. Required Qualifications: · Experience: 5+ years of hands-on experience as an Infrastructure/Cloud Engineer or similar role, with a minimum of 3 years of Tier 3 support and system management. · Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience). · AWS Expertise: Proven experience designing and managing core AWS services (EC2, S3, RDS, VPC, IAM, CloudFormation/Terraform). · Azure Expertise: Proven experience designing and managing core Azure services (Virtual Machines, Azure Storage, Azure Networking, Azure AD, ARM templates/Terraform). · Scripting: Proficiency in at least one scripting language (Python preferred). · SQL Expertise: Proven experience designing and managing SQL Databases, SQL installations, and advanced SQL troubleshooting · Networking: Solid understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls, load balancing, etc.). · Virtualization: Experience with virtualization technologies such as VMware or Hyper-V. · Backups: Knowledge of backup and disaster recovery strategies and tools. · Strong communication and teamwork skills to collaborate effectively across departments. Preferred Qualifications: · Certifications: Relevant certifications such as Cisco Certified Network Professional (CCNP), Network+, Security+, Microsoft MCSE, AWS Certified Solutions Architect – Associate/Professional, Azure Administrator Associate (AZ-104) or Azure Developer Associate (AZ-204)). · Containers: Experience with Docker and Kubernetes (EKS, AKS). · DevOps Tools: Experience with CI/CD tools such as Azure DevOps or Jenkins. · Operating Systems: Proficient in administering both Linux and Windows operating systems. · IaC Proficiency: Strong practical experience with Terraform for multi-cloud infrastructure provisioning. · Database: Experience with both relational (e.g., SQL Server, RDS/Azure SQL) and NoSQL databases (e.g., DynamoDB, Azure Cosmos DB). Apply tot his job