Principal Tech Product Consultant -ServiceNow

• *Date: Feb 18, 2026 • *Location: Bethpage, NY, US • *Company: LIPAPRD • *Requisition: 82287 • *PSEG Company: PSEG Long Island • *Salary Range: $ 104,600 - $ 186,000 • *Work Location Category**: Hybrid Flexible We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: • Onsite – roles where employees are expected to be onsite daily. • Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week. • Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits eligible the first of the month coincident with or following your date of hire., designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. • *Job Summary** This position is a direct report to the Applications Group Products Supervisor. This role has responsibility for the ServiceNow Platform and is accountable for the strategic development, support, and improvement of the product within PSEG LI. This includes defining the long-term platform vision, and identifying potential opportunities in conjunction with Architecture to optimize the benefits of ServiceNow for PSEG LI. Additionally, this position is responsible for ensuring the ServiceNow platform operates reliably, with strong operational support and effective problem resolution. As the technical lead, this role will • Oversee platform architecture, user management, and solution design across environments. • Advocate for exploring and leveraging standard solutions first. • Ensure compliance with government and corporate security guidelines. • Manage preventive maintenance, problem resolution, root‑cause analysis, corrective action plans, and vendor performance, including SLA reporting. • Serves as domain specific subject matter expert for their assigned product line. • Keep informed and lead implementation of technical advancements in IT, including introduction of best practices. • Oversight and management of the outsourced support team and associated contracts. This role will shape the platform’s strategic direction, coordinating with the business to prepare for upgrades, new features, and emerging opportunities. May provide guidance and direction to one or support team members. • *Job Responsibilities • Be fully accountable for the development, deployment, administration, and automation of the ServiceNow Platform. • Maximize value by identifying additional business outcomes the platform can enable. • Applies technical and functional skills to resolve issues and provide business solutions. • Responsible for vendor oversite and vendor solutions. For example, end to end accountability, including: • Ensures quality through the use of company-approved methodologies and ensures Quality Control and Assurance procedures are consistent with project specifications, client requirements and corporate policies. • Manages collaborative working relationship with selected Vendors. • Ensures required change management activities take place as necessary. • Applies applicable concepts, practices, and procedures. • Ensure support SLAs are met by outsourced support team. • Manages product life-cycle based events and product regulatory requirements including: • Manages Upgrades, Patching, and Disaster Recovery (DR) Events for Se