Principal Program Manager, Fulfilled by Amazon

Remote Full-time
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

Do you want to join an innovative global team of product, technologists, program managers, sellers, and operations who create holistic solutions that impact Amazon, WW suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then this is the right opportunity for you.
Key job responsibilities
You will join a global dynamic team focused on driving growth and reducing supply defects for high value FBA (Fulfilled by Amazon) selection. You will own implementing end-to-end supply chain solutions for high value items including but not limited to Go-To-Market for new sellers / selection, inbound operations, storage placement, fulfilment, customer returns, removal of selection, and reimbursements. You will support sales team in refining our go-to-market strategy and bring the feedback from the sellers to FBA org. You will identify process improvement opportunities and work with technology and product teams to build the solutions. You will partner with WW Support Operations in managing the execution. You will monitor adoption of the tools, detect Gen AI and Automation opportunities to drive seller efficiency and Amazon efficiencies that enable meeting your program goals. You will work cross functionally with product, finance, engineering, and analytics stakeholders, and develop scalable mechanisms. You will own stakeholder management in the complex and ambiguous space partnering with WW FBA to execute solutions. You will own rhythm of the business with mechanisms such as WBR (Weekly Business Review), MBR (Monthly Business Review, QBR (Quarterly Business Review), and adhoc insight generation across global team (Europe, North America, and Asia).
OS Location: Virtual
Split loop: Y/N If yes specify req ids and identify HMs
Interview Type: Single Candidate
Interview Length: 30, 45, or 60 min (L4+ roles are 60 minutes, per Amazon standard)
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Prebrief: Virtual Meeting
Prebrief Recruiter: First & Last Name + Alias Padma Boddanapalli boddpadm@ and Lauren Johnston
lurj@
Debrief Recruiter: First & Last Name + Alias: Padma Boddanapalli boddpadm@ and Lauren Johnston
lurj@
Writing Exercise: Y/N--Y
InVision (whiteboard): Y/N--N
Live Code: Y/N--N
Assessments (Math Flow, tech talk, portfolio review):
Prep Call: Individual for candidate notification only or Group for candidate notification only- include days, times and chime information
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Hiring Manager: Manish Jain + mja@ - ; Insist of Higher Standards, Written Communication, Invent & Simplify
Bar Raiser: Bar Raiser: Kshitij Chilimbi + [email protected] – Are right a lot, Plan and Prioritize and Think Big
If exempt from BRRS please list (or provide link to a shareable quip) all BRs to use (first & last name + alias) and specify reason below
BR Alternate: Sumit Sahay + [email protected]
Interviewer 1: Andrew Fu-- andrefu --- Program Management, Ownership and Dive Deep
Interviewer 2: Anand Ramu-- ramuanan – Customer Obsession and Stakeholder Management
Interviewer 3: Van ton-- vantnt --- Bias for Action, Deliver results and Deal with Ambiguity
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Alternate Interviewers (2-3 Aliases): first & last name + alias
Alternative : Gratiane Dupont Lhotelain-- @gratiane, Ashutosh Koshe—Koshea@, Fabien Pons-- @pons, Helen Chen—minch@
About the team
The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Support Operations Tools and Automation team, within DP&R, owns the system technology, and tools used by the DP&R Support Operations to onboard, investigate and audit WW Seller and Vendor contacts to Amazon.
This core-team sits within DP&R and focuses on high value items on Amazon Store.
• Experience delivering projects within scope, time, budget and quality
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Experience using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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