Principal Product Manager – Enterprise Customer Education
Job Description: • Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation. • Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win. • Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast. • Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along. • Guide teams toward impact: Stay involved as ideas move into execution - clarifying outcomes, connecting dots, and ensuring what we build delivers on the intent. • Represent and communicate progress towards key goals and metrics. • Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact. • Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises. • Partner and Educate: Act as a thought leader and advocate for customer education within the organization. Requirements: • 7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes • Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities • Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration • Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts • Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration • Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans • Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning. • (Bonus) Experience in customer education, enablement, or learning technology domains. Benefits: • Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs Apply tot his job