Principal, Business Transformation
About the position
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. At Transunion, Global Fraud Solutions (GFS) is a major business segment that provides sophisticated solutions and services in fraud, and identity & risk management. We support organizations across a wide variety of verticals including finance, retail, telecommunications, utilities, gaming, government and insurance. This role is focused on developing and maintaining an integrated approach to facilitate the rapid transformation of the GFS business, from modernization efforts (including migrations), to onboarding processes for new platforms, and leading RFPs (in collaboration with client success/solutions consulting). This role will also serve as support for solutions consulting for platforms/partners/resellers. Furthermore, this role will lead the charge for VOC process for the US fraud team in conjunction with client success. The incumbent will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product/solutions managers, technology, InfoSec, operations, and other relevant external technology/solutions partners, and go-to-market teams.
Responsibilities
• Lead modernization execution across multiple fronts, including establishing mature processes and principles for migrations, win-loss analysis on RFPs, vendor management/selection, and tracking of actionable KPIs
• Define and mature RFP process, in conjunction with sales/solutions/technology, that clearly articulates criteria for right-to-win
• End-to-end responsibility for migrations, keeping customer experience and program timeliness top of mind
• Collaborate closely with solutions / platform leaders and Global Strategy to support competitive risk analysis, particularly as it relates to resellers/platform/partner clients, driving optimum decisions and strategy for each resellers/platform/partner client
• Work closely with and support sales & solutions consultants on resellers/platform/partner clients sales opportunities & strategy
• Closely work with solutions leaders to support vendor selection process, including determining success criteria and running point on focus groups
• Define and mature performance metrics reporting process to manage SLAs
• Work with solutions leaders, technology, and customer support/success to support MVP for new platform onboarding; collaborate with product marketing to help inform relevant collaterals, training materials, and schedule
• Work with solutions & platform leader to identity optimum set of solutions with regards to resellers/platform/partner clients on each distinct platform
• Work with GFS personnel and procurement as required to manage 3rd party relationships and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
• Lead the VOC process in the US fraud team, establishing mature principles in support of actionable outcomes
Requirements
• 15+ years experience in product management, technology, and/or operations
• 8+ years experience in a leading role capacity, being responsible for solutions development, deployment, consulting, and commercialization within the fraud domain
• Experience managing relationships and opportunities with resellers/platform/partner clients
• Deep familiarity and experience with customer facing aspects of migrations and modernization, with expertise in developing the customer journey & communications for transition phases
• Knowledge/familiarity using platforms, API standards and fraud solutions, including solutions capabilities like rules engines & reporting functionalities, and detailing technical & business flow diagrams
• Experience with SLAs, user-journey mapping, and performance metrics and reporting
• Experience responding to (customer) and issuing (seeking vendors) RFPs, with the ability to synthetize asks/answers succinctly to drive clear outcomes in a timely manner
• Familiarity with designing and executing campaigns to achieve deeper relationships with reseller/platforms/partner clients, with a keen eye on driving revenue vis-à-vis competitive risk assessment
• Proven experience working with sales, customer support, and customers
• Proven ability to create compelling and effective communication, cross-functionally (across business, technical & operational teams) and at all levels, for internal and external audiences
• Highly developed ability to influence a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading large-scale transformative programs
Benefits
• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
Apply Now
Apply Now
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. At Transunion, Global Fraud Solutions (GFS) is a major business segment that provides sophisticated solutions and services in fraud, and identity & risk management. We support organizations across a wide variety of verticals including finance, retail, telecommunications, utilities, gaming, government and insurance. This role is focused on developing and maintaining an integrated approach to facilitate the rapid transformation of the GFS business, from modernization efforts (including migrations), to onboarding processes for new platforms, and leading RFPs (in collaboration with client success/solutions consulting). This role will also serve as support for solutions consulting for platforms/partners/resellers. Furthermore, this role will lead the charge for VOC process for the US fraud team in conjunction with client success. The incumbent will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product/solutions managers, technology, InfoSec, operations, and other relevant external technology/solutions partners, and go-to-market teams.
Responsibilities
• Lead modernization execution across multiple fronts, including establishing mature processes and principles for migrations, win-loss analysis on RFPs, vendor management/selection, and tracking of actionable KPIs
• Define and mature RFP process, in conjunction with sales/solutions/technology, that clearly articulates criteria for right-to-win
• End-to-end responsibility for migrations, keeping customer experience and program timeliness top of mind
• Collaborate closely with solutions / platform leaders and Global Strategy to support competitive risk analysis, particularly as it relates to resellers/platform/partner clients, driving optimum decisions and strategy for each resellers/platform/partner client
• Work closely with and support sales & solutions consultants on resellers/platform/partner clients sales opportunities & strategy
• Closely work with solutions leaders to support vendor selection process, including determining success criteria and running point on focus groups
• Define and mature performance metrics reporting process to manage SLAs
• Work with solutions leaders, technology, and customer support/success to support MVP for new platform onboarding; collaborate with product marketing to help inform relevant collaterals, training materials, and schedule
• Work with solutions & platform leader to identity optimum set of solutions with regards to resellers/platform/partner clients on each distinct platform
• Work with GFS personnel and procurement as required to manage 3rd party relationships and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
• Lead the VOC process in the US fraud team, establishing mature principles in support of actionable outcomes
Requirements
• 15+ years experience in product management, technology, and/or operations
• 8+ years experience in a leading role capacity, being responsible for solutions development, deployment, consulting, and commercialization within the fraud domain
• Experience managing relationships and opportunities with resellers/platform/partner clients
• Deep familiarity and experience with customer facing aspects of migrations and modernization, with expertise in developing the customer journey & communications for transition phases
• Knowledge/familiarity using platforms, API standards and fraud solutions, including solutions capabilities like rules engines & reporting functionalities, and detailing technical & business flow diagrams
• Experience with SLAs, user-journey mapping, and performance metrics and reporting
• Experience responding to (customer) and issuing (seeking vendors) RFPs, with the ability to synthetize asks/answers succinctly to drive clear outcomes in a timely manner
• Familiarity with designing and executing campaigns to achieve deeper relationships with reseller/platforms/partner clients, with a keen eye on driving revenue vis-à-vis competitive risk assessment
• Proven experience working with sales, customer support, and customers
• Proven ability to create compelling and effective communication, cross-functionally (across business, technical & operational teams) and at all levels, for internal and external audiences
• Highly developed ability to influence a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading large-scale transformative programs
Benefits
• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
Apply Now
Apply Now