Prepared Foods Specialist Part-Time

Remote Full-time
Pay Class A:

Pay Range: $16.00 - $21.67 per hour...

JOB SUMMARY:

As a member of the Prepared Foods team of the Davis Food Co-op, the Prepared Foods Specialist works under the supervision of the Prepared Foods Manager to perpetuate and support an organized and smooth-running Food Service Department. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-ops End Statements.

This is a part-time position. Employee must be available to match the business needs and will be required to work early morning, late evenings, weekends and holidays necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Customer Service Responsibilities - exceed our customer's expectations for service and provide a welcoming environment for all in accordance with the DFC's customer service standards.
• Greet and offer assistance to customers. Demonstrate excellent customer service at all times.
• Demonstrate proper phone etiquette and delivery of messages.
• Know store layout and know which products belong to which departments.
• Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses
• Be available to help in other departments as instructed by management.
• Departmental Responsibilities:
• Merchandises and promotes store products and cooperates as a team member
• Conducts periodic inventory counts.
• Trains new employees as assigned by management.
• Take drink and food orders from customers and assist in the sales of Deli products;
• Maintain a clean and attractive Deli case display;
• Assist cooks in rotating stock and learn the basics of food preparation and sanitation;
• Ability to multi-task and work other stations;
• Assist in keeping the Deli and kitchen area clean;
• Assist in stocking and maintain products on Deli shelves.
• Follow the prescribed opening, closing and stocking procedures
• Completes daily cleaning routines and executes deep cleaning projects on a routine basis or as needed.
• Inspects equipment and tools to ensure proper working order and addresses as needed.
• Report any situations of concern to Prepared Foods Management team.
• Attends applicable onsite or offsite trainings
• Work in partnership with stores Marketing Department to help promote product, sale or any promotional material to help drive departmental sales.
• Coordinate with other departments to support cross merchandising opportunities
• Specialist Duties:
• Adhere to scheduled shifts and be ready for work when the shift begins.
• Follow instructions; respond to management direction.
• Maintain a professional working relationship with, and communicate relevant information to coworkers
• Safety and Sanitation Responsibilities:
• Ensure department and back-stock areas are maintained in clean, orderly condition, following all guidelines.
• Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.
• Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.
• Follow accepted food safety practices.
• Handle all store equipment with care; observe all safety precautions and assist others in doing so.
• Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition.
• Report unsafe, or potentially unsafe conditions.
• Staff Relations:
• Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate.
• Abide by all DFC policy and procedures as specified in the DFC Employee Handbook.
• Perform other duties as assigned by management.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:
• Problem Solving
• Identify and resolve problems in a timely manner.
• Customer Service
• Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Adaptability
• Adapt to changes in the work environment.
• Manage competing demands.
• Deal with frequent change, delays, or unexpected events.
• Ability to switch tasks at management request.
• Attendance / Punctuality
• Be consistently at work and arrive on time.
• Arrive at meetings and appointments on time.
• Dependability
• Respond to management direction.
• Work flexible hours including nights and weekends and adjust to business needs.
• Commit to long hours of work when necessary to reach goals.
• Complete tasks on time or notify appropriate person with an alternate plan.
• Work Quality
• Demonstrate accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Accept and apply feedback to improve performance.
• Monitor own work to ensure quality.
• Work Quantity
• Meet productivity standards.
• Complete work in timely manner.
• Strive to increase productivity.
• Work quickly

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