Premium Audit Associate - Customer Interaction Team

AmTrust Financial Services, Inc. is seeking a Premium Audit Associate to serve as a key point of contact for customers during the audit process. The role focuses on providing a positive customer experience by addressing inquiries, explaining audit results, and ensuring compliance throughout the audit lifecycle. Responsibilities Identify, research, and resolve policy rating and classification issues discovered during the audit process Validate that proper classifications are applied in accordance with regulatory agencies, independent state bureaus, and company procedures by reviewing financial records and supporting documentation Review and discuss audit results with agents, underwriters, insureds, and Premium Audit leadership to address questions, clarify findings, and support informed decision-making Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries Clearly explain audit processes, requirements, and outcomes to customers, helping to resolve concerns and promote understanding Stay current on audit manuals, classification rules, market trends, and regulatory updates to ensure accurate guidance and service Perform additional audit-related and customer service duties as assigned to support team and organizational goals Skills High school diploma or GED required; Associate's or Bachelor's degree in Business, Accounting, Finance, Insurance, or a related field preferred Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally Strong attention to detail and ability to analyze financial and business records accurately Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously Ability to handle sensitive information with professionalism and confidentiality Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis Knowledge of payroll records, general ledger review, or business financial documentation Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements Experience handling inbound phone calls, emails, and live chat interactions in a customer-facing role Ability to adapt communication style to different audiences, including insureds, agents, underwriters, and internal partners Benefits Medical & Dental Plans Life Insurance, including eligible spouses & children Health Care Flexible Spending Dependent Care 401k Savings Plans Paid Time Off Company Overview AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship AmTrust Financial Services, Inc. has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2023, 5 in 2022. Please note that this does not guarantee sponsorship for this specific role.