Post Purchase Resolution Specialist

Position Title Post Purchase Resolution Specialist Location Work From Home MI, MI 48098 Job Summary This position is responsible for the Post Purchase Resolution process and supports the manager of the Correspondent Suspense team. This position must have the following: • Thorough understanding of agency/investor requirements including FNMA, FHLMC, FHA, VA, USDA and third-party investors. • The ability to work closely with internal and external business partners to solve difficult scenarios ensuring loans meet agency/investor requirements • Knowledge of the loan boarding/transfer to servicing process • Ability to quickly identify post-closing, servicing boarding and shipping discrepancies and produce immediate short-term and long-term resolutions • Knowledge of all origination channels (Retail, Wholesale, Non-Delegated Correspondent and Delegated Correspondent) • User acceptance testing (UAT) knowledge The Specialist ensures that production quotas, quality standards and department SLAs are met; The Specialist is responsible for continued process and efficiency analysis and adjustment of production quotas as necessary. The Specialist is responsible for monitoring the life cycle of seasoned loans to ensure aged loans are resolved within the required timeframes. Job Responsibilities: Monitor and meet production and quality. Respond/resolve escalations. Monitor daily reports to maintain service levels. Collaborate with internal/external partners for problem resolution. JOB REQUIREMENTS 3-5 years or mortgage operations experience preferably post-closing/suspense related. Education HS Diploma, GED or Foreign Equivalent . Bachelor’s Degree Preferred . Excellent customer service skills – written and verbal. Strong written and verbal communication skills. Problem-solving and resolution skills. Ability to work in a paperless environment and utilize an automated workflow. Ability to maneuver in multiple software applications. Ability to work independently. Organizational skills and attention to detail. Multi-tasking skills. Knowledge of secondary market requirements including FNMA, FHLMC, FHA, VA and USDA guidelines. Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies. Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $45,012.75 - $77,959.00