Phlebotomist Test Coordinator - South Bend, IN

POSITION SUMMARY: The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. *Please note this is an onsite position in South Bend, IN* PRIMARY RESPONSIBILITIES PHLEBOTOMY SERVICES: Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. PATIENT CARE COORDINATION: Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans. ADMINISTRATIVE AND OPERATIONAL MANAGEMENT: Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups. Respond promptly to internal and external customer inquiries, ensuring timely issue resolution. Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations. Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary. Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications. QUALITY ASSURANCE AND COMPLIANCE: Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies. Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs. Monitor and report process improvement needs to enhance efficiency and accuracy. Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines. QUALIFICATIONS Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required. Education: BS/BA degree (preferred); High School Diploma (or equivalent) required. Certification: Phlebotomy Certificate (as required by state regulations). KNOWLEDGE, SKILLS, AND ABILITIES Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements. Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. Excellent communication, problem-solving, and multitasking skills. Ability to work independently while collaborating effectively with internal teams and patients. PHYSICAL DEMANDS AND WORK ENVIRONMENT Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws. Work schedule determined based on clinic requirements. OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information:- BBB announcement on job scams - FBI Cyber Crime resource page

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