Pharmacy Technician – Prescription Routing & Claims Support

Phil, Inc. is a health-tech startup based in San Francisco focused on revolutionizing prescription access. They are seeking a detail-oriented Pharmacy Technician to support the full prescription lifecycle, including insurance verification and troubleshooting prescription reroutes, ensuring efficient order resolution and best-in-class patient care. Responsibilities Troubleshooting electronic, faxed, and verbal prescriptions via routing to appropriate channels into pharmacy systems Review and update patient insurance using payer portals and phone resources Determining appropriate situations for a prior authorization (PAs) need via payer-specific tools; troubleshoot denials and escalations Utilize reroute best practices for orders falling outside normal workflow, including orders with state changes, insurance exceptions, pharmacy rejections, or failed transfers Navigate operational platforms (e.g., BestRx, Ops Dash, Partner Dash, RelayHealth, etc.) and vendor systems effectively Follow reroute protocols for specific tags including: non-contracted pharmacies, state shipping changes, PP send-backs, transfer not received, and more Proactively document process notes with clear routing details, claim updates, and actions taken Communicate with partner pharmacies, provider offices, and insurance carriers to resolve issues or clarify documentation Collaborate with At-Risk, Partner Management, and PPM teams to escalate or flag orders based on system outages, stock issues, or policy refusals Maintain productivity in the Reroute queue even during extended call hold times (e.g., multitask during insurance calls) Ensure all patient, prescriber, and partner communications are clear, professional, and aligned with Phil’s standards of care Skills Arizona or Ohio Pharmacy Technician License PTCB certification Minimum 1 year of pharmacy technician experience, preferably in a Specialty, Mail Order, PBM (with Manufacturer and Insurance troubleshooting experience) or Retail setting Working Knowledge of Insurance claim rejections (e.g., Reject 50/40, DUR codes, etc.) Prior authorizations, override codes, and split billing scenarios ICD-10 codes and drug classifications FSA/HSA card restrictions and processing nuances Medicaid/Medicare Experience Routing tools and reroute resolution logic Ability to work efficiently and with attention to detail, especially when handling complex re-routes Strong written documentation and case management skills Benefits Competitive compensation and full benefits (medical, dental, vision, etc.) 401(k) Hybrid work model after 90 days (in-office collaboration & remote flexibility) Collaborative, mission-driven team culture focused on innovation and patient care Company Overview PHIL helps pharmaceutical brands improve patient access, provider engagement, and brand outcomes through innovative technology and dedicated support. It was founded in 2015, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 51-200 employees. Its website is