Pharmacy Technician / Cpht ( $21/hr) Full Remote 10/28 start date!
About the position Responsibilities • Handle 40-50 inbound calls a day, with an average call time of 8-10 minutes. • Act as the primary point of contact for pharmacy calls and healthcare providers seeking information about pharmacy benefits and prior authorization requests. • Address inquiries regarding mail-order services, benefit plan structures, formulary coverage, medication costs, and claims processing. • Assist Clinical Pharmacists in interactions with patients and healthcare providers, offering support for medication adherence. • Conduct quality assessments of calls and documentation notes to identify areas for improvement. • Participate in maintaining operational and productivity standards. • Cross-train across roles/departments as needed. Requirements • Must have an active state pharmacy license. • Must have a call center background. • Must have professional communication skills to communicate with pharmacists. • Must understand insurance, deductibles, and co-pays. • 1 year of pharmacy technician experience required. • 1 year of call center experience required. Nice-to-haves • Nationally Certified Pharmacy Technicians (CPhT or PTCB Certified) Benefits • Remote work opportunity • Competitive pay of $21 per hour • Potential for permanent position after contract period • Flexible shift options Apply tot his job