Pharmacist, Retail Customer Care

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Retail Customer Care is seeking a remote contact center Pharmacist with a Pharmacist degree and active license(s), but team members do not actively dispense prescriptions to patients/customers/members. You will communicate effectively with both patients and providers, performing tasks to support the FDA's Risk Evaluation and Mitigation Strategies (REMS) program for specific drugs dispensed at retail locations. Apply highly developed skills to provide medication therapy management and clinical consultation to healthcare professionals by staying updated with evidence-based practices and monitoring adverse events. Contribute to quality improvement initiatives and delivers patient education by collaborating with interdisciplinary teams and engaging in clinical research and teaching. Ensure patient safety and enhance overall healthcare outcomes through expert clinical pharmacy services. Schedule Monday - Friday, 11:30 AM - 8:00 PM ET Required Qualifications 5+ years' pharmacy work experience. Resident of any state/territory excluding Arkansas, Georgia, Hawaii, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee and Washington, D.C. due to regulatory compliance Registered Pharmacist (RPh) licensure required in state of residence. Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire Advanced problem solving and decision making skills. Advanced knowledge of medical terminology. Advanced collaboration and teamwork skills. Advanced growth mindset skills (agility and developing yourself and others). Advanced skills in execution and delivery (planning, delivering, and supporting). Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option. Advanced digital literacy skills. Preferred Qualifications Call center experience Registered Pharmacist and resident in Massachusetts, Rhode Island or New York Education Pharmacy Degree - Bachelors or Doctorate Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $55.53 - $93.08 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 02/02/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Apply tot his job