Personal Lines Operations Associate - Hybrid

Arbella Insurance Group is focused on creating a supportive and inclusive workplace for its employees. The Personal Lines Operations Associate plays a crucial role in providing exceptional service to the underwriting department and agents by ensuring timely and accurate processing of insurance policy transactions.ResponsibilitiesDemonstrate stellar customer service to both internal and external customersCollaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer ServiceApprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expertCommunicate with various internal departments to complete daily work, as requiredContact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authorityAble to shift priorities as neededDemonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsementsPursue work independently under general supervisionManage assigned work efficiently to ensure timely completionSkillsGeneral working knowledge of MS OfficeFlexible and adaptable when faced with changeAbility to multi-taskStrong organizational skills and attention to detailQuick learner, able to navigate multiple systems and productsWorks well individually as well as a teamSound customer service, communication and collaboration skillsAble to work in a fast paced environment with a strong attention to detailBenefitsOn-site gym and fitness classes and one-on-one personal trainingOn-site nurse, nutritional counseling, and mental health resourcesFull-service cafeteriasFree shuttle service to Quincy Adams T StationTuition assistance programsOpportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and moreA company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance FoundationRobust training, mentorship, and professional/personal development programsColleagues who genuinely care about each otherCompany OverviewVoted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://arbella.com.Company H1B SponsorshipArbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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