Patient Support Nurse Coach – RN, Remote Anywhere
2025-5966
Overview
• *DESIRED CANDIDATE MUST HAVE AN ACTIVE RN LICENSE IN THEIR RESIDENCY STATE**
Through innovation, technology, and unparalleled customer service, Valeris’s passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on behalf of our clients, because when they succeed, so do we.
That’s not to say we are all work and no play. Valeris is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.
As a Nurse Coach, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.
The Nurse Coach is a blended role to 1) provide supervision of the work in the coordination of program services, quality assurance and personnel services within the department. 2) facilitate a successful patient journey to and while on therapy by providing care coordination, educational and psychological support, 3) provide medication and disease state education, and 4) provide clinical feedback to enhance the clinical portion of patient support programs. Work is performed with latitude for independent judgment, and action is reviewed by the Clinical Nurse Supervisor and Director of Clinical Services through conferences, reports, and observation of results obtained.
• In collaboration with the Clinical Nurse Supervisor, responsible for coaching and mentoring clinical subordinates (virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
• Liaison between Clinical Nurse Supervisor and Team
• Plans daily schedule, assigns tasks and ensures daily goals are met
• Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
• Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
• Follow program guidelines and assists with the implementation of process improvements
• Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
• Assist with preparation of client audits
• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
• Monitor and evaluate appropriate utilization of staff
• Oversee required training, licensure, and competencies of clinical staff
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Participate in and conduct team meetings
• Assists in hiring clinical staff
• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• * Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges
• * Evaluate and contribute to development of program resources
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• Participate in a shared on-call, after hours nurse service that spans multiple programs if necessary.
Other responsibilities, as assigned
Qualifications
• QUALIFICATIONS:
• Registered nurse and 4 years minimum of clinical experience
• 1-3 years leadership experience preferred
• Extensive knowledge of various clinical diseases and therapeutic drug classes
• Basic knowledge of clinical licensure rules, regulations, and compliance considerations
• Initiative and strong work ethic critical
• Confident in leading a team professionally, consistently, and fairly
• Able to lead within a fluid and dynamic environment
• Excellent problem-solving and decision-making skills required
• Attention to detail and committed to following through in communication with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Strong organizational skills
• Technologically proficient, with demonstrated ability to design and manage complex Excel spreadsheets— including data manipulation and visualization—and interpret generated reports efficiently
#LI-JK1
#LI-REMOTE
Apply Now
Apply Now
Overview
• *DESIRED CANDIDATE MUST HAVE AN ACTIVE RN LICENSE IN THEIR RESIDENCY STATE**
Through innovation, technology, and unparalleled customer service, Valeris’s passionate people provide patient-centric solutions to the pharmaceutical industry that improve access, affordability, and adherence to enhance patients’ lives. We work tirelessly on behalf of our clients, because when they succeed, so do we.
That’s not to say we are all work and no play. Valeris is an open workplace with fun, energetic people united for a common purpose. In fact, we don’t even refer to each other as employees. We’re team members. We foster a culture that encourages individual personality.
As a Nurse Coach, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.
The Nurse Coach is a blended role to 1) provide supervision of the work in the coordination of program services, quality assurance and personnel services within the department. 2) facilitate a successful patient journey to and while on therapy by providing care coordination, educational and psychological support, 3) provide medication and disease state education, and 4) provide clinical feedback to enhance the clinical portion of patient support programs. Work is performed with latitude for independent judgment, and action is reviewed by the Clinical Nurse Supervisor and Director of Clinical Services through conferences, reports, and observation of results obtained.
• In collaboration with the Clinical Nurse Supervisor, responsible for coaching and mentoring clinical subordinates (virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
• Liaison between Clinical Nurse Supervisor and Team
• Plans daily schedule, assigns tasks and ensures daily goals are met
• Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
• Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
• Follow program guidelines and assists with the implementation of process improvements
• Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
• Assist with preparation of client audits
• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
• Monitor and evaluate appropriate utilization of staff
• Oversee required training, licensure, and competencies of clinical staff
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Participate in and conduct team meetings
• Assists in hiring clinical staff
• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
• * Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
• Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges
• * Evaluate and contribute to development of program resources
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
• Support health care provider offices regarding questions, concerns, or challenges with prescription
• Participate in program specific customer meetings and training sessions
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
• Participate in a shared on-call, after hours nurse service that spans multiple programs if necessary.
Other responsibilities, as assigned
Qualifications
• QUALIFICATIONS:
• Registered nurse and 4 years minimum of clinical experience
• 1-3 years leadership experience preferred
• Extensive knowledge of various clinical diseases and therapeutic drug classes
• Basic knowledge of clinical licensure rules, regulations, and compliance considerations
• Initiative and strong work ethic critical
• Confident in leading a team professionally, consistently, and fairly
• Able to lead within a fluid and dynamic environment
• Excellent problem-solving and decision-making skills required
• Attention to detail and committed to following through in communication with patients and providers
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
• Strong customer service experience and skills
• Strong organizational skills
• Technologically proficient, with demonstrated ability to design and manage complex Excel spreadsheets— including data manipulation and visualization—and interpret generated reports efficiently
#LI-JK1
#LI-REMOTE
Apply Now
Apply Now