Patient Service Specialist - FHC Administration
About the position Responsibilities • Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. • Investigate, triage and resolve patient issues using the established HEART model. • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. • Enter and maintain confidential patient information. • Recruit, enroll and educate patients on MyChart and Appointment Pass. Requirements • High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree. Nice-to-haves • Ability to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills. • Knowledge of medical terminology. Benefits • Comprehensive health insurance • 401k plan • Paid time off • Employee discounts • Tuition reimbursement Apply tot his job