Patient Intake Coordinator/CSR
This is a remote position.
Our client is looking for aPatient Intake Coordinator / Customer Service Representative (CSR)to join their innovativeTelehealthcompany. They are a fast-growing industry leader specializing in accessible healthcare solutions, with a strong track record of improving patient experiences through technology.
Responsibilities
ā¢ Manageprimarily chat and email-basedpatient communications, with some inbound phone support.
ā¢ Conduct patientintake and onboarding, ensuring accurate data entry in theirEHR system.
ā¢ Address patient inquiries, resolve concerns, and provide clear, compassionate support.
ā¢ Relay critical patient information todoctors and pharmaciesas needed.
ā¢ Assist inscheduling appointmentsand coordinating orders.
ā¢ Monitor pharmacy shipments, track delays, and communicate updates to patients.
Requirements
ā¢ Fluent in English (written and spoken)ā strong communication skills are a must.
ā¢ Prior experience inhealthcare customer service, patient intake, or medical support roles.
ā¢ Ability tolearn quickly, adapt to new tools, and proactively solve problems.
ā¢ Comfortable working in afast-paced, remote environment.
ā¢ Strong organizational skills and attention to detail.
ā¢ 1+ yearsin ahealthcare CSR, medical assistant, or patient coordinator role.
ā¢ Familiarity withEHR systems(preferably Charm EHR) is a plus.
ā¢ Experience withTidio Chat, Zendesk, Trello, or Slackis beneficial but not required.
Benefits
ā¢ Full-time, 100% remoteposition.
ā¢ Flexible schedulewithinEST business hours (M-F, 10/11 AM ā 7/8 PM).
ā¢ Opportunity to work with agrowing Telehealth companymaking a real impact.
ā¢ Competitive salary in USD
Apply Now
Apply Now
Our client is looking for aPatient Intake Coordinator / Customer Service Representative (CSR)to join their innovativeTelehealthcompany. They are a fast-growing industry leader specializing in accessible healthcare solutions, with a strong track record of improving patient experiences through technology.
Responsibilities
ā¢ Manageprimarily chat and email-basedpatient communications, with some inbound phone support.
ā¢ Conduct patientintake and onboarding, ensuring accurate data entry in theirEHR system.
ā¢ Address patient inquiries, resolve concerns, and provide clear, compassionate support.
ā¢ Relay critical patient information todoctors and pharmaciesas needed.
ā¢ Assist inscheduling appointmentsand coordinating orders.
ā¢ Monitor pharmacy shipments, track delays, and communicate updates to patients.
Requirements
ā¢ Fluent in English (written and spoken)ā strong communication skills are a must.
ā¢ Prior experience inhealthcare customer service, patient intake, or medical support roles.
ā¢ Ability tolearn quickly, adapt to new tools, and proactively solve problems.
ā¢ Comfortable working in afast-paced, remote environment.
ā¢ Strong organizational skills and attention to detail.
ā¢ 1+ yearsin ahealthcare CSR, medical assistant, or patient coordinator role.
ā¢ Familiarity withEHR systems(preferably Charm EHR) is a plus.
ā¢ Experience withTidio Chat, Zendesk, Trello, or Slackis beneficial but not required.
Benefits
ā¢ Full-time, 100% remoteposition.
ā¢ Flexible schedulewithinEST business hours (M-F, 10/11 AM ā 7/8 PM).
ā¢ Opportunity to work with agrowing Telehealth companymaking a real impact.
ā¢ Competitive salary in USD
Apply Now
Apply Now