Patient Financial Services Associate Manager CBO

Department Name: Acute Billing & Follow Up-Corp Work Shift: Day Job Category: Revenue Cycle Estimated Pay Range: $26.82 - $40.22 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today. The Associate Manager of Patient Financial Services (PFS) plays a key leadership role in overseeing a team of 10–15 PFS Representatives. This position is responsible for reducing accounts receivable (A/R), managing payer relationships and accounts, identifying and addressing trending payer and billing issues, and participating in payer conference calls and meetings. Additional responsibilities include monitoring and working A/R, handling escalated customer service inquiries, overseeing denial and appeal processes, and performing performance evaluations for direct reports. We foster a collaborative and supportive team environment where professional growth and career advancement are encouraged. Our culture emphasizes employee engagement, high performance, and recognition of achievements. Both individual and team contributions are aligned with Banner’s mission to deliver exceptional customer service and make a meaningful impact in the lives of those we serve. Schedule: Monday - Friday, 8:00am - 5:00pm Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. CORE FUNCTIONS 1. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality. 2. Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area. Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals. 3. Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations. 4. Coordinates and participates in special projects as assigned. 5. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises five to fifteen non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations. MINIMUM QUALIFICATIONS Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience. Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. PREFERRED QUALIFICATIONS Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred. Demonstrated success in a leadership role is a plus. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

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