Patient Financial Navigator I Outpatient

OSF HealthCare is dedicated to providing comprehensive support to its Mission Partners, and they are seeking a Patient Financial Navigator I for outpatient services. This role involves ensuring patients have accurate medical records and understanding their financial responsibilities, while providing education on payment options and assistance with billing inquiries. Responsibilities The Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient understands the services they are receiving, their financial responsibilities for the services provided, and expectations of them pre and post service Financial education will be provided to patients to provide clarity regarding their estimated out of pocket expenses and assistance with bill pay options The Patient Financial Navigator is expected to be knowledgeable on payment alternatives, grants, programs, and any other type of assistance to educate and support the patient on their financial options This involves determining a patient's payer source including, but not limited to, obtaining authorization from the payer which includes identifying if services need an authorization, referral, or pre-determination as well as if the procedure is a covered benefit, if the payer is out of network, and be able to assist the patient who has questions on an existing bill or invoice They must be capable of communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments Skills Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting Excellent interpersonal and communication skills Solid computer skills, including proficiency with Microsoft software Strong analytical and problem solving skills, with the ability to be detail oriented Bachelor's Degree in Business Administration or Healthcare related field Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background Experience in medical billing, including working with insurance companies, third party administrators and collections with emphasis on customer phone contact Advanced knowledge of CTP4, ICD 10, HCPCS and modifiers Knowledge of medical terminology Benefits Comprehensive and market-competitive total rewards package Benefits Compensation Recognition Well-being offerings Company Overview OSF Healthcare is an air transportation company that offers helicopter air-medical transportation services. It was founded in 1877, and is headquartered in Peoria, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship OSF HealthCare has a track record of offering H1B sponsorships, with 59 in 2025, 63 in 2024, 71 in 2023, 45 in 2022, 38 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.