Patient Coordinator Non-clinical (Remote) AccessNurse
NOW HIRING REMOTE PATIENT COORDINATORS
Full-time and Part-time opportunities available...
Hiring for afternoons, evenings, and weekends (*some weekends and holidays are required)
This is not a temporary position! Come grow with us!
Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
Are you looking to start a new career with a reputable health care company?
Look no further than AccessNurse, a TeamHealth Company!
Currently hiring for a paid remote* class that begins November 18th(*over Zoom, 100% attendance is required for the entire training period)
Week 1: November 18-22, 2024, M-F 9A-5P Eastern
Week 2: November 25-27, 2024, M-W 11A-7P Eastern (Off Thursday and Friday for Thanksgiving Holiday).
Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace.
Why Join AccessNurse?
Join a growing company who is making a difference in healthcare
Work from home with company-provided equipment
Competitive pay and incentives
Benefits eligibility for full-time staff (medical/dental/vision/life) the first of the month following 30 days of employment
401(k) plan program (discretionary matching funds available) for all employees
Career Growth Opportunities
Perks at Work: discounts on car rentals, electronics, apparel, and much more!
Employee LiveWell program for health and well-being / Employee Assistance Program
$500 Employee Referral Bonus with no cap
About Us & the Role
AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!
Pay & Other Things to Consider:
Base pay is $17.00 per hour
Additional incentives/shift differentials include:
An additional $1 per hour is paid when on the clock at 3pm or after Monday through Thursday.
An additional $3 per hour is paid when starting at 3pm or after on Friday through 7am on Monday
An additional $1 per hour is paid for Spanish speaking staff (testing required)
Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to meet home internet and phone requirements (see below)
Job Requirements
High School Diploma or GED required. Associates Degree preferred
1+ years of customer service experience required
1-2 years of healthcare experience desired
Inbound call center experience preferred
Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
Ability to type a minimum of 25 wpm
Excellent organizational and computer skills and ability to multi-task while speaking with patients
Excellent listening and comprehension skills to determine key information by patient
Professional, courteous telephone voice
Dependable, reliable and trustworthy
Ability to defuse conversations and escalate if necessary
Ability to handle confidential information; HIPAA experience is a plus.
Detail Oriented Accurately process and document information ensuring data integrity
Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
Flexibility with scheduling
Ability to receive feedback on job performance
Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
A reliable high speed internet connection is required for this position.Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
You must hardwire your internet from your modem or Ethernet jack to your work computer. WiFi is not acceptable and disrupts the connection to our servers.
The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload. Test your home internet speeds here
Please verify this information with your internet provider
Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
A reliable telephone line is required for this position, at the employees expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected; Call Waiting, Call Forwarding, and Voicemail. Please be aware that the disconnection of these services can take up to 24 hours.
Workstation
Allow enough space to provide room for 2 (two) 27 computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
Arrange your workstation where you can hardwire to your internet and phone line.
Your workstation must be located in a room where there is a door with a lock.
HIPAA compliant and protects PHI
Prevents disruptions during work hours.
Physical and Environmental Demands
Job performed in a well-lit, modern office setting
Occasional lifting (20 pounds or less)
Visual and Auditory acuity
Manual and finger dexterity
Occasional stress
Occasional pushing, pulling, carrying, lifting, bending, and reaching
Frequent work on a PC/Computer
Prolonged telephone work and prolonged sitting
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
10 hour shift
8 hour shift
Afternoon shift
Holidays
Monday to Friday
Overtime
Weekends as needed
Application Question(s):
Are you able to provide a HIPAA-compliant workspace both during training and your regular shifts?
Do you have non-satellite high speed internet at your home?
If you do not currently have a landline phone line at your home, are you willing to purchase a landline at your own expense?
Are you able to multi-task on the computer while simultaneously speaking with patients over the phone?
Are you able to pass a reference check and a background check?
Are you able to type with grammatical accuracy? (accurate spelling, appropriate capitalization, and punctuation)
What has you looking for a new job?
Are you flexible to work both weekdays and weekends?
How many total weekly hours are you seeking?
Are you planning on holding another job while working for AccessNurse?
Do you have any planned time off over the next 6 months? (Vacations, appointments, events, etc.) If yes, please list the dates.
What is your expectation for hourly rate of pay?
Please list the hours you are available to work for each day of the week. Monday through Sunday. PLEASE NOTE: We operate 24/7/365.
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: Remote
Apply Now
Full-time and Part-time opportunities available...
Hiring for afternoons, evenings, and weekends (*some weekends and holidays are required)
This is not a temporary position! Come grow with us!
Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
Are you looking to start a new career with a reputable health care company?
Look no further than AccessNurse, a TeamHealth Company!
Currently hiring for a paid remote* class that begins November 18th(*over Zoom, 100% attendance is required for the entire training period)
Week 1: November 18-22, 2024, M-F 9A-5P Eastern
Week 2: November 25-27, 2024, M-W 11A-7P Eastern (Off Thursday and Friday for Thanksgiving Holiday).
Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace.
Why Join AccessNurse?
Join a growing company who is making a difference in healthcare
Work from home with company-provided equipment
Competitive pay and incentives
Benefits eligibility for full-time staff (medical/dental/vision/life) the first of the month following 30 days of employment
401(k) plan program (discretionary matching funds available) for all employees
Career Growth Opportunities
Perks at Work: discounts on car rentals, electronics, apparel, and much more!
Employee LiveWell program for health and well-being / Employee Assistance Program
$500 Employee Referral Bonus with no cap
About Us & the Role
AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!
Pay & Other Things to Consider:
Base pay is $17.00 per hour
Additional incentives/shift differentials include:
An additional $1 per hour is paid when on the clock at 3pm or after Monday through Thursday.
An additional $3 per hour is paid when starting at 3pm or after on Friday through 7am on Monday
An additional $1 per hour is paid for Spanish speaking staff (testing required)
Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to meet home internet and phone requirements (see below)
Job Requirements
High School Diploma or GED required. Associates Degree preferred
1+ years of customer service experience required
1-2 years of healthcare experience desired
Inbound call center experience preferred
Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
Ability to type a minimum of 25 wpm
Excellent organizational and computer skills and ability to multi-task while speaking with patients
Excellent listening and comprehension skills to determine key information by patient
Professional, courteous telephone voice
Dependable, reliable and trustworthy
Ability to defuse conversations and escalate if necessary
Ability to handle confidential information; HIPAA experience is a plus.
Detail Oriented Accurately process and document information ensuring data integrity
Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
Flexibility with scheduling
Ability to receive feedback on job performance
Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
A reliable high speed internet connection is required for this position.Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
You must hardwire your internet from your modem or Ethernet jack to your work computer. WiFi is not acceptable and disrupts the connection to our servers.
The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload. Test your home internet speeds here
Please verify this information with your internet provider
Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
A reliable telephone line is required for this position, at the employees expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected; Call Waiting, Call Forwarding, and Voicemail. Please be aware that the disconnection of these services can take up to 24 hours.
Workstation
Allow enough space to provide room for 2 (two) 27 computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
Arrange your workstation where you can hardwire to your internet and phone line.
Your workstation must be located in a room where there is a door with a lock.
HIPAA compliant and protects PHI
Prevents disruptions during work hours.
Physical and Environmental Demands
Job performed in a well-lit, modern office setting
Occasional lifting (20 pounds or less)
Visual and Auditory acuity
Manual and finger dexterity
Occasional stress
Occasional pushing, pulling, carrying, lifting, bending, and reaching
Frequent work on a PC/Computer
Prolonged telephone work and prolonged sitting
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
10 hour shift
8 hour shift
Afternoon shift
Holidays
Monday to Friday
Overtime
Weekends as needed
Application Question(s):
Are you able to provide a HIPAA-compliant workspace both during training and your regular shifts?
Do you have non-satellite high speed internet at your home?
If you do not currently have a landline phone line at your home, are you willing to purchase a landline at your own expense?
Are you able to multi-task on the computer while simultaneously speaking with patients over the phone?
Are you able to pass a reference check and a background check?
Are you able to type with grammatical accuracy? (accurate spelling, appropriate capitalization, and punctuation)
What has you looking for a new job?
Are you flexible to work both weekdays and weekends?
How many total weekly hours are you seeking?
Are you planning on holding another job while working for AccessNurse?
Do you have any planned time off over the next 6 months? (Vacations, appointments, events, etc.) If yes, please list the dates.
What is your expectation for hourly rate of pay?
Please list the hours you are available to work for each day of the week. Monday through Sunday. PLEASE NOTE: We operate 24/7/365.
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: Remote
Apply Now