Patient Coordinator (CONTRACT)

Job Overview The Patient Coordinator is a pivotal role responsible for pre-screening potential candidates for clinical trials via phone interactions. This position requires a blend of interpersonal communication skills, medical knowledge, technical proficiency, and organizational abilities. The Patient Coordinator plays a crucial role in the initial stages of the clinical trial process, ensuring that qualified candidates are identified and referred to appropriate clinical trial sites in a timely and stream-lined manner. Key Responsibilities: Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols. Patient Interaction: Communicate clearly and compassionately (often via a script) with potential participants, explaining the purpose of the clinical trial, eligibility criteria, and associated risks or benefits. Forge relationships with patients by “going the extra mile”. Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials. Technical Skills: Utilize remote communication tools such as Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication. Performance Metrics: Meet or exceed performance Key Performance Indicators (KPIs) and metrics related to pre-qualified referrals and downstream funnel outcomes, such as enrollment rates and conversion ratios. Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements. Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements. Communication: Provide timely updates to relevant stakeholders using remote communication tools regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process. Qualifications and Skills: Minimum of 2 years of experience within a call center environment in the healthcare or clinical research industry. Strong communication skills, both verbal and written, with the ability to convey complex medical information clearly and effectively. Proficiency in remote communication tools such as Zoom, Slack, Microsoft Office Suite, etc. Knowledge of medical terminology and clinical trial processes. Ability to multitask and prioritize workload in a remote, fast-paced environment. Excellent organizational skills and attention to detail. Comfortable using computers and adapting to new software applications as needed. Working Conditions: This role is fully remote, requiring a stable internet connection and a suitable workspace. Standard remote working hours apply, with occasional flexibility required to accommodate patient needs or project demands. Interaction with patients may occasionally involve sensitive or emotional situations, requiring empathy and professionalism. Please note: This is a contract position that is estimated to last around 9 months.