Patient Care Customer Service Coordinator – Evening & Weekend Remote Support for Home Medical Equipment
About arenaflex – Pioneering Home Health Solutions
arenaflex is a nationwide leader in delivering life‑enhancing medical equipment and compassionate care directly to patients’ homes. From state‑of‑the‑art ventilators and oxygen therapy to innovative sleep apnea devices, wound‑care products, and diabetes management tools, we empower individuals to lead healthier, more independent lives. With a robust network spanning all 50 states and hundreds of service locations, arenaflex combines cutting‑edge technology with a patient‑first mindset, ensuring every interaction is marked by professionalism, empathy, and reliability.
Our mission is simple yet powerful: to keep patients engaged in their own health journey while providing the resources they need to thrive at home. As we continue to grow, we are seeking motivated, detail‑oriented professionals who share our commitment to outstanding customer service and clinical excellence.
Position Overview – Remote Patient Care Coordinator (Evenings & Weekends)
Are you passionate about helping patients navigate their home medical equipment needs? Do you thrive in a fast‑paced, remote environment where every call makes a tangible difference? Join arenaflex’s dedicated Sleep Central After‑Hours Call Center team based in Murray, KY, and become the trusted voice that guides patients through equipment delivery, order verification, and post‑delivery support.
This full‑time, remote role requires availability on Saturdays, Sundays, and three weekday evenings (starting at 4:00 p.m. Central Time). You will work from the comfort of your own home, enjoy a competitive hourly wage of $16 plus quarterly bonus opportunities, and be part of a supportive, growth‑focused culture.
Key Responsibilities
Patient Outreach & Data Capture: Initiate outbound calls to patients to confirm delivery details, accurately record patient information, and update the electronic health record system.
Documentation Management: Obtain and verify medically necessary documentation, ensuring compliance with regulatory standards and internal policies.
Order Processing: Enter orders into the online pharmacy platform, confirm product availability, and schedule shipments for timely delivery.
Issue Resolution & Rescheduling: Proactively track shipments, troubleshoot delivery obstacles, and coordinate rescheduling when necessary.
Technical Troubleshooting: Listen attentively to patient concerns regarding equipment functionality, diagnose issues, and guide patients through basic troubleshooting steps.
Quality Assurance: Verify completeness of each order, perform final checks for accuracy, and flag any discrepancies for immediate correction.
Collaboration & Communication: Liaise with internal teams—logistics, clinical support, and pharmacy—to ensure seamless patient experiences.
Continuous Improvement: Contribute ideas to enhance call scripts, workflow efficiency, and overall patient satisfaction.
Additional Duties: Perform other related tasks as assigned, supporting the broader mission of arenaflex’s after‑hours care team.
Essential Qualifications
High school diploma or GED equivalent (required).
Demonstrated experience in a medical or healthcare setting, preferably with exposure to home medical equipment, patient intake, or administrative record management.
Strong background in customer service, with a proven ability to handle high‑volume call environments while maintaining professionalism.
Clear, articulate communication skills in English—both written and spoken.
Proficiency with Microsoft Office (Word, Excel) and comfortable navigating web‑based applications.
Reliable high‑speed internet connection and a functional home office setup (computer, headset, quiet workspace).
Preferred Experience & Skills
Prior experience with electronic health record (EHR) systems or pharmacy ordering platforms.
Working knowledge of medical terminology related to respiratory therapy, sleep apnea, wound care, or diabetes management.
Demonstrated ability to multitask while maintaining meticulous attention to detail.
Basic math proficiency (addition, subtraction, multiplication, division) for order calculations.
Self‑motivation, strong organizational habits, and proven time‑management capabilities.
Capacity to work independently and collaboratively within a remote team environment.
Core Competencies for Success
Empathy & Patience: Show genuine concern for patient wellbeing and remain calm under pressure.
Problem‑Solving: Quickly identify root causes of delivery or equipment issues and propose effective resolutions.
Discretion & Confidentiality: Safeguard sensitive health information in accordance with HIPAA and internal policies.
Communication Acuity: Interpret verbal and non‑verbal cues, ask clarifying questions, and confirm understanding.
Adaptability: Adjust to shifting schedules, evolving processes, and emerging product lines.
Technology Savvy: Efficiently use email, internet research tools, and basic office hardware (fax, copier, printer).
Physical & Environmental Requirements
Predominantly a seated role, with occasional standing or walking to retrieve documents or equipment.
Regular use of a computer monitor and keyboard; ability to read small print and input data accurately.
Clear vision for reading and navigating digital interfaces.
Compensation & Benefits Overview
arenaflex values the contributions of every team member and offers a comprehensive rewards package designed to support both financial stability and personal well‑being.
Hourly Rate: $16 per hour, with eligibility for quarterly performance‑based bonuses.
Paid Time Off (PTO) & Holidays: Generous accrual of vacation days and paid holidays to promote work‑life balance.
Overtime Pay: For non‑exempt positions, overtime compensated in accordance with federal and state regulations.
Health & Wellness Benefits: Medical, prescription, dental, and vision coverage; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Retirement Planning: 401(k) plan with employer matching contributions.
Additional Perks: Employee discount program, recognition awards, mileage and telephone reimbursements (where applicable), employee assistance program (EAP), and mental‑health resources such as Meru Health and Mercer SmartConnect.
Specialized Health Programs: Livongo for diabetes and hypertension management, Healthcare Bluebook cost‑saving tools, and vaccination support (HEPB, TB).
Career Growth & Development at arenaflex
We believe that the best way to serve our patients is to invest in our people. As a Remote Patient Care Coordinator, you will have access to a clear career ladder that includes:
Advanced Clinical Training: Opportunities to become certified in respiratory therapy, sleep technology, or wound‑care coordination.
Leadership Pathways: Progression to supervisory or managerial roles within the call center or broader operations.
Cross‑Functional Exposure: Collaboration with logistics, clinical, and product development teams to broaden industry expertise.
Continuous Learning: Access to online learning platforms, webinars, and industry conferences.
Work Culture & Environment
At arenaflex, remote does not mean isolated. Our virtual workspace is built on:
Team Connectivity: Regular video huddles, peer‑to‑peer coaching, and an open‑door policy with managers.
Inclusive Values: We celebrate diversity and champion an environment where every voice is heard.
Recognition & Celebration: Employee of the month awards, milestone celebrations, and spot‑bonus programs.
Technology Enablement: State‑of‑the‑art call‑center software, secure VPN access, and dedicated IT support for remote employees.
Application Process & Next Steps
If you are ready to make a meaningful impact on patients’ lives while growing your career in a forward‑thinking, remote‑first company, we invite you to apply today. Please submit your resume and a brief cover letter highlighting your relevant experience and why you are drawn to arenaflex’s mission.
Our hiring team reviews applications promptly and will contact qualified candidates to discuss next steps. Positions remain open until filled, so don’t delay—your future with arenaflex starts now.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.
Join arenaflex – Transform Lives From Home
Take the next step in your professional journey by becoming an integral part of arenaflex’s after‑hours patient care team. Your dedication, empathy, and expertise will directly influence the health and comfort of countless individuals across the country.
Apply now and help us deliver exceptional care—one patient at a time.
Apply Now
arenaflex is a nationwide leader in delivering life‑enhancing medical equipment and compassionate care directly to patients’ homes. From state‑of‑the‑art ventilators and oxygen therapy to innovative sleep apnea devices, wound‑care products, and diabetes management tools, we empower individuals to lead healthier, more independent lives. With a robust network spanning all 50 states and hundreds of service locations, arenaflex combines cutting‑edge technology with a patient‑first mindset, ensuring every interaction is marked by professionalism, empathy, and reliability.
Our mission is simple yet powerful: to keep patients engaged in their own health journey while providing the resources they need to thrive at home. As we continue to grow, we are seeking motivated, detail‑oriented professionals who share our commitment to outstanding customer service and clinical excellence.
Position Overview – Remote Patient Care Coordinator (Evenings & Weekends)
Are you passionate about helping patients navigate their home medical equipment needs? Do you thrive in a fast‑paced, remote environment where every call makes a tangible difference? Join arenaflex’s dedicated Sleep Central After‑Hours Call Center team based in Murray, KY, and become the trusted voice that guides patients through equipment delivery, order verification, and post‑delivery support.
This full‑time, remote role requires availability on Saturdays, Sundays, and three weekday evenings (starting at 4:00 p.m. Central Time). You will work from the comfort of your own home, enjoy a competitive hourly wage of $16 plus quarterly bonus opportunities, and be part of a supportive, growth‑focused culture.
Key Responsibilities
Patient Outreach & Data Capture: Initiate outbound calls to patients to confirm delivery details, accurately record patient information, and update the electronic health record system.
Documentation Management: Obtain and verify medically necessary documentation, ensuring compliance with regulatory standards and internal policies.
Order Processing: Enter orders into the online pharmacy platform, confirm product availability, and schedule shipments for timely delivery.
Issue Resolution & Rescheduling: Proactively track shipments, troubleshoot delivery obstacles, and coordinate rescheduling when necessary.
Technical Troubleshooting: Listen attentively to patient concerns regarding equipment functionality, diagnose issues, and guide patients through basic troubleshooting steps.
Quality Assurance: Verify completeness of each order, perform final checks for accuracy, and flag any discrepancies for immediate correction.
Collaboration & Communication: Liaise with internal teams—logistics, clinical support, and pharmacy—to ensure seamless patient experiences.
Continuous Improvement: Contribute ideas to enhance call scripts, workflow efficiency, and overall patient satisfaction.
Additional Duties: Perform other related tasks as assigned, supporting the broader mission of arenaflex’s after‑hours care team.
Essential Qualifications
High school diploma or GED equivalent (required).
Demonstrated experience in a medical or healthcare setting, preferably with exposure to home medical equipment, patient intake, or administrative record management.
Strong background in customer service, with a proven ability to handle high‑volume call environments while maintaining professionalism.
Clear, articulate communication skills in English—both written and spoken.
Proficiency with Microsoft Office (Word, Excel) and comfortable navigating web‑based applications.
Reliable high‑speed internet connection and a functional home office setup (computer, headset, quiet workspace).
Preferred Experience & Skills
Prior experience with electronic health record (EHR) systems or pharmacy ordering platforms.
Working knowledge of medical terminology related to respiratory therapy, sleep apnea, wound care, or diabetes management.
Demonstrated ability to multitask while maintaining meticulous attention to detail.
Basic math proficiency (addition, subtraction, multiplication, division) for order calculations.
Self‑motivation, strong organizational habits, and proven time‑management capabilities.
Capacity to work independently and collaboratively within a remote team environment.
Core Competencies for Success
Empathy & Patience: Show genuine concern for patient wellbeing and remain calm under pressure.
Problem‑Solving: Quickly identify root causes of delivery or equipment issues and propose effective resolutions.
Discretion & Confidentiality: Safeguard sensitive health information in accordance with HIPAA and internal policies.
Communication Acuity: Interpret verbal and non‑verbal cues, ask clarifying questions, and confirm understanding.
Adaptability: Adjust to shifting schedules, evolving processes, and emerging product lines.
Technology Savvy: Efficiently use email, internet research tools, and basic office hardware (fax, copier, printer).
Physical & Environmental Requirements
Predominantly a seated role, with occasional standing or walking to retrieve documents or equipment.
Regular use of a computer monitor and keyboard; ability to read small print and input data accurately.
Clear vision for reading and navigating digital interfaces.
Compensation & Benefits Overview
arenaflex values the contributions of every team member and offers a comprehensive rewards package designed to support both financial stability and personal well‑being.
Hourly Rate: $16 per hour, with eligibility for quarterly performance‑based bonuses.
Paid Time Off (PTO) & Holidays: Generous accrual of vacation days and paid holidays to promote work‑life balance.
Overtime Pay: For non‑exempt positions, overtime compensated in accordance with federal and state regulations.
Health & Wellness Benefits: Medical, prescription, dental, and vision coverage; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Retirement Planning: 401(k) plan with employer matching contributions.
Additional Perks: Employee discount program, recognition awards, mileage and telephone reimbursements (where applicable), employee assistance program (EAP), and mental‑health resources such as Meru Health and Mercer SmartConnect.
Specialized Health Programs: Livongo for diabetes and hypertension management, Healthcare Bluebook cost‑saving tools, and vaccination support (HEPB, TB).
Career Growth & Development at arenaflex
We believe that the best way to serve our patients is to invest in our people. As a Remote Patient Care Coordinator, you will have access to a clear career ladder that includes:
Advanced Clinical Training: Opportunities to become certified in respiratory therapy, sleep technology, or wound‑care coordination.
Leadership Pathways: Progression to supervisory or managerial roles within the call center or broader operations.
Cross‑Functional Exposure: Collaboration with logistics, clinical, and product development teams to broaden industry expertise.
Continuous Learning: Access to online learning platforms, webinars, and industry conferences.
Work Culture & Environment
At arenaflex, remote does not mean isolated. Our virtual workspace is built on:
Team Connectivity: Regular video huddles, peer‑to‑peer coaching, and an open‑door policy with managers.
Inclusive Values: We celebrate diversity and champion an environment where every voice is heard.
Recognition & Celebration: Employee of the month awards, milestone celebrations, and spot‑bonus programs.
Technology Enablement: State‑of‑the‑art call‑center software, secure VPN access, and dedicated IT support for remote employees.
Application Process & Next Steps
If you are ready to make a meaningful impact on patients’ lives while growing your career in a forward‑thinking, remote‑first company, we invite you to apply today. Please submit your resume and a brief cover letter highlighting your relevant experience and why you are drawn to arenaflex’s mission.
Our hiring team reviews applications promptly and will contact qualified candidates to discuss next steps. Positions remain open until filled, so don’t delay—your future with arenaflex starts now.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.
Join arenaflex – Transform Lives From Home
Take the next step in your professional journey by becoming an integral part of arenaflex’s after‑hours patient care team. Your dedication, empathy, and expertise will directly influence the health and comfort of countless individuals across the country.
Apply now and help us deliver exceptional care—one patient at a time.
Apply Now