Patient Advocate - Evernorth
Must reside in Pennsylvania, Georgia, or Texas to be consider for the position.
Under minimal supervision, this role provides support to patients by coordinating financial and copay assistance programs. You will work closely with billing teams to resolve claim issues and ensure patients receive the financial help they need in a fast-paced environment.
What You’ll Do
- Research, obtain, and coordinate financial assistance and copay programs for specialty and infusion patients.
- Verify insurance coverage and update patient information in the system.
- Communicate financial responsibilities to patients and secure assistance as needed.
- Process financial assistance applications accurately and on time.
- Follow up with patients for new or renewal copay assistance cards.
- Review financial responsibility with patients or family members and arrange payment options.
- Track and monitor approved assistance grants; reapply for funding when necessary.
- Stay current on manufacturer copay assistance programs.
- Work with billing to resolve claim rejections and meet daily shipping deadlines.
- Maintain professionalism, productivity, and courteous communication at all times.
- Perform other duties as assigned.
Skills & Abilities
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Integrity and professionalism
- Excellent interpersonal skills
- Adaptability and time management
- Problem-solving and conflict resolution
Requirements
- High School Diploma or equivalent (required)
- Customer service experience (preferred)
- 1+ years of healthcare financial assistance or pharmacy billing experience (strongly preferred)
- Knowledge of financial assistance programs and medical terminology (preferred)
- Proficient in Microsoft Office and computer systems
- Self-starter with ability to work independently
- Ability to prioritize and multitask effectively
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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