Patient Access Concierge MST/PST Scheduling and IVR

Job description
Overview
Abax Health is clinical analytics and patient communications platform dedicated to solving healthcare’s revenue leakage challenges. Using our advanced data mining and machine learning algorithms, Abax identifies when a physician has referred a patient for care but the patient has not received that care.Then, with the patient’s clinical data in hand, using automated text, phone, email, live chat, live human phone calls, and in-person home visits, Abax’s Education and Outreach Concierge team connects with the patient, educates the patient on the care they need, and schedules that care in the most convenient manner possible. Abax Health serves health systems, medical groups, physicians, patients, health plans, pharmacies, dental practices, and revenue cycle management firms.
Vision
To ensure that every loved one receives the care they need when they need it.
Mission
To improve patient health and healthcare provider revenue/margin
We will achieve our Mission by…
Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received
Patient Access – Concierge Care Coordinator
Primarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral. This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client’s existing systems. This role will also require contact with patients via text, phone calls, live chat, and email. Ensure KPIs and quality measures are achieved and meet or exceed client expectations.
Duties and Responsibilities
Ability to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and emailSchedule procedures timely and accuratelyProvide Global Customer Service – have a “smile in your voice”Understand, meet, and exceed important key performance indicatorsAbility to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunitiesStrong attention to detail and accuracy, using problem-solving skills and analytical thinkingAbility to successfully prioritize and manage numerous tasks simultaneouslyPromote Abax values, overall teamwork, and a positive work environmentAssist to prepare, coordinate and lead meetings with the client and project management teamEstablishes and manages effective, consistent communication between leadership and staffPerforms all other job functions related to this job.Comply with Abax Health policies and procedures
Preferred Qualifications /Experience
Must have experience with using EPIC EMR
One year of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing,
Scheduling, or Revenue Cycle Management experience
Prior knowledge, skills, and experience working in a contact center and leading a contact center teamAbility to handle a high volume of customer inquiries with a commitment to excellence and customer satisfactionExcellent verbal and written communication skillsExceptional customer service skills are requiredConflict resolution skillsKnowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are requiredFamiliarity and experience using a customer contact through text, phone, autodialer, and emailFamiliarity with web-based systems and tools.Ability to work cooperatively and effectively to achieve goals and expectationsAbility to initiate and follow through on projectsAbility to work independently and prioritize tasks with minimal or no supervisionStrong attention to detail and accuracyAbility to understand and meet operational needs and special requests
Contact Information
Qualified candidates only
Job Type: Full-time
Benefits:

401(k)Dental insuranceHealth insuranceVision insurance
Healthcare setting:

Outpatient
Schedule:

Day shiftMonday to Friday
Experience:

Customer service: 3 years (Required)Medical terminology: 1 year (Preferred)Computer skills: 3 years (Preferred)

Work Location: Remote


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