**Part Time Remote Customer Support & Sales Associate – Join arenaflex's Luxury Design Team**

At arenaflex, we're a NYC-based hardware design studio renowned for crafting exquisite, high-end products that elevate the beauty of any space. Our mission is to provide exceptional craftsmanship and, more importantly, exceptional customer service that leaves a lasting impression. With a 5-star review track record and a loyal clientele, we're seeking a creative, detail-oriented, and intuitive communicator to join our team as a Part Time Remote Customer Support & Sales Associate. **About arenaflex** arenaflex is a design studio that prides itself on pushing the boundaries of luxury design. Our team of skilled craftsmen and women work tirelessly to create products that are not only visually stunning but also exude quality and sophistication. We believe that every client deserves a personalized experience, and our customer support team is dedicated to delivering just that. **Key Responsibilities** As a Part Time Remote Customer Support & Sales Associate at arenaflex, you'll play a vital role in managing our sales cycle from start to finish. Your responsibilities will include: * Generating quotes, responding to inquiries, evaluating lead times, managing invoices, and communicating order needs with the production team. * Providing outstanding sales and support across phone, email, Instagram, and website messaging. * Representing the arenaflex brand with a joyful and delightful client experience. * Advising customers on tailored hardware orders utilizing a design-centric perspective, identifying and capitalizing on potential upselling opportunities. * Providing relevant design advice, technical specs, and install logic to help clients make confident decisions. * Generating quotes, evaluating lead times, managing invoices, and communicating order needs with production. * Responding to inquiries and managing support tickets and customer records within CRM and inbox systems. * Processing returns, exchanges, and support resolution follow-ups. * Tracking and organizing visual assets such as client photos and guides; tagging and archiving them appropriately. * Monitoring listings, SKU pricing, specifications, and product images for accuracy; updating with new imagery when needed. * Providing qualitative customer feedback on top of CRM reports to improve our understanding of client needs and trends. * Managing and scheduling social media content, including posts, responses, and marketing efforts, across various platforms. **Requirements & Qualifications** To succeed in this role, you'll need: * 1–3 years of sales or customer service experience, preferably in design or luxury goods. * Excellent written and verbal communication skills, with the ability to maintain a confident and calm demeanor, particularly during demanding customer interactions. * Highly organized and self-motivated, with the ability to take initiative and problem-solve independently. * Ability to process high amounts of information from CRMs and Inventory Systems. * Excellent judgment and attention to detail when guiding visual or spatial product decisions. **Technical Skills** * Proficient in CRM tools, Google Drive, Word, Excel, and QuickBooks. * Familiarity with Tailwind, Lightroom, Pinterest, and Instagram is a plus. * Experience using shipping or order management tools (e.g. ShipStation, Etsy, WooCommerce). **Work Schedule** This is a part-time, remote position that can evolve into a full-time role based on performance. The schedule is Monday to Friday, 4 hours a day. **Compensation** * $25–28/hr **What We Offer** * A structured handoff (including Loom videos and documentation) to ensure a seamless transition into the role. * The opportunity to work with a talented team of designers and craftsmen who are passionate about creating exceptional products. * A dynamic and fast-paced work environment that offers opportunities for growth and development. * A competitive salary and benefits package. **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe that every team member has the potential to grow and develop, and we're dedicated to providing the resources and opportunities necessary to help you succeed. If you're a creative, detail-oriented, and intuitive communicator who is passionate about luxury design and exceptional customer service, we'd love to hear from you. Please submit your resume to [email protected] to apply. **Apply Now** Don't miss out on this exciting opportunity to join arenaflex's luxury design team. Apply now and take the first step towards a rewarding career in customer support and sales. ```html Apply Now Submit your resume to [email protected] to apply. Don't miss out on this exciting opportunity to join arenaflex's luxury design team. Apply now and take the first step towards a rewarding career in customer support and sales. ``` Apply for this job