Part Time Qualtrics Contractor

The Qualtrics Platform Administration Contractor provides dedicated, ongoing support for JED's Qualtrics platform, serving as the primary implementer for day-to-day platform management tasks. The contractor’s work is guided by the Product Manager, Data and works closely with the Senior Data Analyst, Research & Evaluation on technically complex tasks. This role requires enough technical fluency to investigate problems, identify solutions, and implement them with high-level direction — without requiring step-by-step guidance for every task. Tasks of significant technical complexity or broad platform implications will continue to involve the Product Manager or Senior Data Analyst, and all-hands support from additional team members during high-volume periods is expected. Scope Estimate Ongoing: 10 hours per week on average, with variability week to week based on program cycles and incoming requests. Key Responsibilities Bug investigation and resolution Investigate, recommend, and implement solutions for customer-facing and staff-facing bugs, as directed by the Product Manager. Survey enhancements Identify and implement technical solutions to use cases particular to specific surveys — e.g. unique data validation, survey flow, or survey workflow needs — as directed by the Product Manager and Senior Data Analyst. Survey configuration and QA testing Configure surveys and assessments using the Qualtrics GUI. Survey content and logic requirements will be provided by the Product Manager. Participate in QA testing activities as directed. Platform and user management Support drafting and lead implementation of user and survey management best practices that keep JED's data secure, as directed by the Product Manager, with additional guidance from Chief Technical Officer and Senior Data Analyst as needed. Workflow documentation Document solutions, processes, and platform configurations so that knowledge accumulates in the organization rather than residing with any individual contributor. Skills, Knowledge & Expertise Required: Keen attention to detail Strong commitment to service and quality Excellent communication skills Natural curiosity and a growth mindset (learn and problem solve) Comfort performing basic data manipulation in Google Sheets, Excel, or similar Preferred: Experience using Qualtrics (strongly preferred) Experience configuring surveys or assessments Experience managing or administering data in a web-based environment Experience with basic QA testing Success Criteria Backlog health — active tasks are triaged, prioritized, and progressing; backlog size reflects genuine future work rather than accumulated neglect Turnaround time — faster resolution of bugs and enhancement requests from program staff and partners Freed product and data capacity — measurable reduction in platform management tasks assigned to or completed by the Product Manager and Senior Data Analyst Platform governance — consistent, documented systems for user management and data security in place and maintained Documented workflows — solutions and processes documented so that knowledge accumulates in the organization