Part-Time Customer Service Representative (SLF Call Center Operator)
Penn State University is seeking temporary part-time customer service representatives for the Spotted Lanternfly Call Center. The role involves serving as the first point of contact for reporting sightings and providing information, while maintaining a professional image of the call center.ResponsibilitiesServe as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resourcesMaintaining the overall operation and professional image of the customer-focused call centerRespond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessaryAssist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of AgricultureSkillsStrong customer service skills on the telephoneData entryThe ability to use the provided reference materials and provide information about SLF to customers who call inCompany OverviewThere’s a reason Penn State consistently ranks among the top one percent of the world’s universities. It was founded in 1855, and is headquartered in University Park, pa, US, with a workforce of 10001+ employees. Its website is http://psu.edu.