Part Time Customer Service Representative (Fully Remote / Entry Level) at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's growing team of customer service representatives as a Part Time Customer Service Representative (FullyRemote / Entry Level). As a key member of our customer support team, you will play a vital role in helping e-commerce stores provide top-notch service to their customers, ensuring their satisfaction and loyalty.About blithequark At blithequark, we're dedicated to revolutionizing the way businesses interact with their customers. Our platform empowers e-commerce stores to provide seamless, omnichannel experiences that drive engagement, loyalty, and revenue growth. As a customer service representative at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a real difference in the lives of our clients' customers. What You'll Be Doing As a Part Time Customer Service Representative (FullyRemote / Entry Level) at blithequark, you'll be responsible for providing live chat customer support to e-commerce stores on our platform.Your primary role will be to respond to customer inquiries via live chat on businesses' websites and social media accounts. This may involve: * Handling incoming customer support questions and concerns in a timely and professional manner * Providing accurate and helpful information to customers about products, services, and policies * Resolving customer complaints and issues in a fair and efficient manner * Collaborating with internal teams to resolve complex customer issues * Maintaining a high level of customer satisfaction and loyaltyKey Responsibilities: * Provide exceptional customer service via live chat on businesses' websites and social media accounts * Respond to customer inquiries in a timely and professional manner * Resolve customer complaints and issues in a fair and efficient manner * Collaborate with internal teams to resolve complex customer issues * Maintain a high level of customer satisfaction and loyalty * Follow provided steps and instructions to ensure consistency and quality in customer interactions * Work independently with minimal supervision * Meet or exceed performance metrics and targets EssentialQualifications: * High school diploma or equivalent required; post-secondary education in a related field an asset * 1-2 years of customer service experience in a call center, retail, or e-commerce environment * Excellent communication and interpersonal skills * Ability to work independently with minimal supervision * Strong problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks effectively * Reliable internet connection and a device able to access social media and website chat functions (phone, tablet, or laptop) * Availability of 10+ hours per week PreferredQualifications: * Experience working in a fast-paced, dynamic environment * Knowledge of e-commerce platforms and online marketplaces * Familiarity with social media platforms and online chat tools * Certification in customer service or a related field * Bilingual or multilingual skills Skills and Competencies: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work independently with minimal supervision * Strong attention to detail and organizational skills * Ability to multitask and prioritize tasks effectively * Strong customer service skills and a passion for delivering exceptional customer experiences * Ability to adapt to changing priorities and deadlines * Strong analytical and critical thinking skillsCareer Growth Opportunities and LearningBenefits: * Opportunities for career advancement and professional growth within blithequark * Comprehensive training and onboarding program to ensure success in the role * Ongoing coaching and feedback to support performance improvement * Access to industry-leading tools and technologies to enhance skills and knowledge * Collaborative and dynamic work environment with a team of passionate and dedicated professionals Work Environment and Company Culture: * Work from home online position with flexible scheduling and remote work options * Collaborative and dynamic work environment with a team of passionate and dedicated professionals * Opportunities for professional growth and development within blithequark * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to industry-leading tools and technologies to enhance skills and knowledgeCompensation, Perks, andBenefits: * Competitive hourly rate of $25 per hour * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to industry-leading tools and technologies to enhance skills and knowledge * Collaborative and dynamic work environment with a team of passionate and dedicated professionals : If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you! Note:This job posting is for a Part Time Customer Service Representative (FullyRemote / Entry Level) at blithequark. The pay starts at $25 per hour, and full training is provided. The contract length is no fixed term, and the rate is $25 per hour. The skills and background needed include a device able to access social media and website chat functions, the ability to work independently, and 10+ hours availability per week.The location is work from home online position (Canada preferred). Apply tot his job