Part-Time Customer Service Agent - Flexible Remote Work Opportunity with Pinnacle Pet UK
Join Our Team: Make a Real Impact in Customer Service
Are you a customer service professional looking for a flexible and rewarding role? Pinnacle Pet UK, a leading pet insurance provider, is seeking a skilled and empathetic Customer Service Agent to join their team on a part-time basis. This is an exciting opportunity to work with a dynamic company that values innovation, customer experience, and employee well-being.
About Pinnacle Pet UK
Pinnacle Pet UK is part of the Pinnacle Pet Group, a pan-European pet insurance and health services platform. With a clear ambition to be the leading pet healthcare and insurance services partner in the UK, the company has experienced significant growth through strategic partnerships and a commitment to excellence. As a Top 5 UK Pet insurer, Pinnacle Pet UK is dedicated to providing exceptional customer service and support.
Role Overview
This part-time Customer Service Agent role offers a unique blend of flexibility and career development opportunities. As a remote worker, you will have the freedom to work from anywhere within the UK, with the option to split your time between home and our Borehamwood office. The role is 19 hours per week, Monday to Friday, with overtime available during weekends.
Key Responsibilities
Taking inbound calls from existing customers, providing patient-friendly first-line assistance with routine enquiries, including claims, policy cover, customer details, and payment queries.
Working within a busy and sometimes challenging environment, demonstrating patience and consistency in your interactions with customers.
Upskilling to support other operational areas, handling customer queries via telephone, live chat, and email.
Participating in an in-depth induction and training program to become a technical expert in answering customer queries.
What We're Looking For
To succeed in this role, you will need:
Previous experience providing customer service via phone, with a strong track record of delivering excellent service.
Experience working within a targeted environment, meeting KPIs and performance standards.
Empathy and professionalism, with a high level of resilience and patience, particularly when dealing with customers whose pets are injured or unwell.
Organizational skills, with good attention to detail and the ability to work in a busy, repetitive environment.
A quiet workspace with a reliable internet connection, as you will be working from home.
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
Experience in the insurance industry, particularly in pet insurance.
Knowledge of customer service software and technology.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Career Growth and Development
At Pinnacle Pet UK, we are committed to supporting the growth and development of our employees. As a Customer Service Agent, you will have opportunities to:
Develop your skills and expertise through ongoing training and development programs.
Progress to more senior roles within the customer service team or other areas of the business.
Contribute to the development of new processes and procedures, shaping the customer experience.
Our Culture and Work Environment
At Pinnacle Pet UK, we pride ourselves on being a great place to work. Our hybrid working model allows employees to balance work and personal life, fostering creativity, social connections, and productivity. We value:
Flexibility and autonomy, with the freedom to work from home or in our Borehamwood office.
Collaboration and teamwork, with opportunities to work with colleagues across different departments.
Innovation and continuous improvement, encouraging employees to share ideas and suggestions.
Compensation and Benefits
We offer a competitive salary and an excellent benefits package, including:
24 holiday days per year, plus your birthday off.
2 days off for charity work.
Group life assurance and private medical insurance.
Ongoing training and development opportunities.
Why Join Us?
If you are a motivated and customer-focused individual looking for a rewarding role with a dynamic company, we encourage you to apply. At Pinnacle Pet UK, you will have the opportunity to make a real impact, develop your skills, and grow your career.
Ready to Apply?
If you are excited about this opportunity and confident in your ability to deliver exceptional customer service, please submit your application. We look forward to reviewing your application and discussing this role further.
Please be aware that this advert will remain open until the vacancy has been filled, and interviews will take place throughout this period. We encourage you to apply early to avoid disappointment.
As an equal opportunities employer, Pinnacle Pet UK is committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. We offer accessibility help with application forms, available via our website. Successful applicants will be required to clear our pre-employment screening process, including a credit check and references checks, and evidence their right to work in the UK.
Apply Now
Are you a customer service professional looking for a flexible and rewarding role? Pinnacle Pet UK, a leading pet insurance provider, is seeking a skilled and empathetic Customer Service Agent to join their team on a part-time basis. This is an exciting opportunity to work with a dynamic company that values innovation, customer experience, and employee well-being.
About Pinnacle Pet UK
Pinnacle Pet UK is part of the Pinnacle Pet Group, a pan-European pet insurance and health services platform. With a clear ambition to be the leading pet healthcare and insurance services partner in the UK, the company has experienced significant growth through strategic partnerships and a commitment to excellence. As a Top 5 UK Pet insurer, Pinnacle Pet UK is dedicated to providing exceptional customer service and support.
Role Overview
This part-time Customer Service Agent role offers a unique blend of flexibility and career development opportunities. As a remote worker, you will have the freedom to work from anywhere within the UK, with the option to split your time between home and our Borehamwood office. The role is 19 hours per week, Monday to Friday, with overtime available during weekends.
Key Responsibilities
Taking inbound calls from existing customers, providing patient-friendly first-line assistance with routine enquiries, including claims, policy cover, customer details, and payment queries.
Working within a busy and sometimes challenging environment, demonstrating patience and consistency in your interactions with customers.
Upskilling to support other operational areas, handling customer queries via telephone, live chat, and email.
Participating in an in-depth induction and training program to become a technical expert in answering customer queries.
What We're Looking For
To succeed in this role, you will need:
Previous experience providing customer service via phone, with a strong track record of delivering excellent service.
Experience working within a targeted environment, meeting KPIs and performance standards.
Empathy and professionalism, with a high level of resilience and patience, particularly when dealing with customers whose pets are injured or unwell.
Organizational skills, with good attention to detail and the ability to work in a busy, repetitive environment.
A quiet workspace with a reliable internet connection, as you will be working from home.
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
Experience in the insurance industry, particularly in pet insurance.
Knowledge of customer service software and technology.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Career Growth and Development
At Pinnacle Pet UK, we are committed to supporting the growth and development of our employees. As a Customer Service Agent, you will have opportunities to:
Develop your skills and expertise through ongoing training and development programs.
Progress to more senior roles within the customer service team or other areas of the business.
Contribute to the development of new processes and procedures, shaping the customer experience.
Our Culture and Work Environment
At Pinnacle Pet UK, we pride ourselves on being a great place to work. Our hybrid working model allows employees to balance work and personal life, fostering creativity, social connections, and productivity. We value:
Flexibility and autonomy, with the freedom to work from home or in our Borehamwood office.
Collaboration and teamwork, with opportunities to work with colleagues across different departments.
Innovation and continuous improvement, encouraging employees to share ideas and suggestions.
Compensation and Benefits
We offer a competitive salary and an excellent benefits package, including:
24 holiday days per year, plus your birthday off.
2 days off for charity work.
Group life assurance and private medical insurance.
Ongoing training and development opportunities.
Why Join Us?
If you are a motivated and customer-focused individual looking for a rewarding role with a dynamic company, we encourage you to apply. At Pinnacle Pet UK, you will have the opportunity to make a real impact, develop your skills, and grow your career.
Ready to Apply?
If you are excited about this opportunity and confident in your ability to deliver exceptional customer service, please submit your application. We look forward to reviewing your application and discussing this role further.
Please be aware that this advert will remain open until the vacancy has been filled, and interviews will take place throughout this period. We encourage you to apply early to avoid disappointment.
As an equal opportunities employer, Pinnacle Pet UK is committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. We offer accessibility help with application forms, available via our website. Successful applicants will be required to clear our pre-employment screening process, including a credit check and references checks, and evidence their right to work in the UK.
Apply Now