Paralegal with a talent for customer service (LegalTech)

Paralegal with a talent for customer service (LegalTech)Join Codekeeper and play a crucial role in driving customer success for our clients.As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement.We are searching for a talented Paralegal with a genuine passion for customer service - someone who is detail-oriented, proactive, and eager to thrive in a fast-paced SaaS environment. If you enjoy combining legal precision with problem-solving and client interaction, this could be the perfect opportunity for you.We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the ideal fit.Role DescriptionAs a Paralegal with a talent for customer service within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.Key ResponsibilitiesLegal Drafting/ReviewAs part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirementsYou’ll be preparing the required documents, which will then be checked by your manager before it is shared with the clientCustomer ServiceYou’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper accountSince we operate a full service model, you’ll be making sure their requests are handled quickly and correctlyTech Setup SupportCustomers will also be required to set up connections between their source code management platformYou will support them in this process and make sure everything is administered correctly on our sideSales SupportSince in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our serviceThis is done via email and website chatReport DraftingSome of our customers require us to inspect information they provideYou draft the reports and send them back to themAbout the CompanyCodekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.🌐 codekeeper.co/What We OfferPassionate and fun-loving colleaguesStartup mindset with ample opportunities for growthRegular team activities and gatheringsComprehensive onboarding process with a dedicated ramp-up periodA supportive team that values open communication and direct feedbackA chance to excel in your career and make a differenceWhat We Are Looking ForWe are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.Prior experience in customer success or similar role is preferredProficiency in drafting legal documentsExposure to working with diverse companies of varying sizes and industriesAdditional RequirementsAnalytical thinking, and a proactive attitudeExcellent written English communication skillsProficiency in modern web tools like Google Docs and similar platformsHighly organized with a strong attention to detailComfortable adapting and multitasking in a fast-paced environmentAdditional InfoJob Location: RemoteJoin us to shape the future of software escrow!How to ApplyPlease send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

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